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CFO
October 1, 2004
Russ Banham |
The Enemy Within When it comes to combating worms, Trojan horses, and viruses, technology alone is not enough. Human error can undo almost any firewall or safeguard. Yet in some cases the fixes are remarkably simple.   |
CFO
October 1, 2004
Karen Bannan |
Getting On Board How ''on-boarding'' software speeds up HR tasks and helps workers settle into their jobs faster. |
InternetNews
October 1, 2004
Roy Mark |
U.S. Cybersecurity Chief Resigns Barely a year after taking the job, Amit Yoran resigned Thursday as the country's highest-ranking cybersecurity officer. Yoran was reportedly frustrated over lack of cybersecurity focus in the Bush administration. |
InternetNews
October 1, 2004
Sean Michael Kerner |
SOA Investments on The Rise, Yankee Says A new survey by Yankee Group finds that enterprises are embracing service oriented architectures in their networks at a much swifter pace. |
CRM
October 2004
Joshua Weinberger |
What Users Want How can CRM leaders help improve the application of CRM systems and strategies? Here, users sound off with some suggestions. |
CRM
October 2004
Ginger Conlon |
Get Your Facts Straight Customer data aggregation is the number one data issue right now. Find out how companies are handling it and turning it into a positive. |
CRM
October 2004
Coreen Bailor |
Cinergy Moves Customers From Dialing to Dial-Up Cinergy had been using a Web-analytics solution, but ran into usability problems. |
CRM
October 2004
Emmy Favilla |
CRM in Action: Armed and Ready for ROI Call center reps had to cater to Remington's growing number of Internet-using clients. RightNow allowed Remington Arms to adjust its Web site content without manual intervention. |
CRM
September 24, 2004
Jason Compton |
The Age of Fluff-Free ROI Companies are increasingly calculating their CRM returns on hard numbers. |
CRM
September 24, 2004 |
Hot Seat: Can a Single Vendor Satisfy an Organization's Complete CRM Needs? Professionals weigh in on this topic: Laura Preslan, research director, AMR Research: "It depends"... Rebecca Wettemann, vice president of research, Nucleus Research: "...a combination of tools that meet clear, specific needs may be a better strategy"... etc. |
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