Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 2111-2120 Newer>

CRM September 24, 2004 Coreen Bailor	VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid.
CRM September 24, 2004 Joshua Weinberger	Averting Customer Data Loss Data is like the blood pumping through any company's body--keep it flowing, don't let it bleed, and don't let it get infected. Here are 10 steps to secure and protect data.
CRM September 23, 2004	The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers.
CRM September 20, 2004 Joe Outlaw	Shortlist Advice for Selecting Midsize CRM Suites Choosing a customer relationship management application that will best meet the needs of your midsize businesses.
CRM September 20, 2004 Ginger Conlon	Anytime Is the Right Time for CRM If you have customers, you have a need for a Customer Relationship Management strategy. The trick is, designing the right strategy.
CRM September 17, 2004 Eric Krell	What Happens When the Big Picture Blurs? Month 4: Focusing too narrowly on one aspect of a CRM initiative may cause you to lose sight of your ultimate goal.
CRM September 17, 2004	Eversheds' Partners Buy In Solicitors on the client-service team of U.K. law firm Eversheds commit to CRM, says Marketing Project Manager Sadie Baron.
InternetNews September 30, 2004 Michael Singer	Salesforce.com Tackles Outsourcing On Demand The San Francisco-based firm debuted a new on-demand business model it calls Supportforce.com. The goal is to address the growing number of companies that are outsourcing their customer service divisions.
InternetNews September 30, 2004 Ryan Naraine	Tackling the RSS Bandwidth Bugbear The growth of RSS usage as a platform to syndicate content to feed readers and aggregators has led to a dramatic increase in bandwidth consumption for publishers. Bloglines proposes to reduce the problem by acting as a feed cache.
InternetNews September 29, 2004 Ryan Naraine	Real Plugs Media Player Holes The company released patches to protect RealPlayer users from code execution attacks.
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