Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 1791-1800 Newer>

CRM July 1, 2004	The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools.
InternetNews July 1, 2004	'Critical' Flaw in Cisco Collab Server Users at risk of malicious file upload and code execution. The Cisco Collaboration Server is used mostly in e-commerce settings to enable "click-for-help" buttons on Web sites.
CRM July 2004 Jason Compton	7 Strategies for Profiting From Customer Data With every contact center interaction your company gleans valuable customer information. Here are the best ways to turn that data into revenue.
CRM July 2004 David Myron	CRM.GOV No longer the bailiwick of the private sector, CRM is a prime focus of government agencies. A look at how Baltimore, Las Vegas, and Miami Dade County are using CRM to improve service and efficiency.
CRM July 2004 Barton Goldenberg	Whose Portal is it, Anyway? CRM's next big challenge is deciding which application will rule the desktop.
CRM July 2004 Joshua Weinberger	The Sweet Taste of Success Ben & Jerry's gives the scoop on how it serves up information to its customers using RightNow.
CRM July 2004 Emmy Favilla	CRM in Action: Getting Resolution Right--on the First Call Jefferson Pilot Financial, a provider of universal life insurance, annuities, and employee benefits, wanted to maintain low operating costs, while sustaining content, satisfied customers.
CRM July 2004 Jason Compton	How to...know when to upgrade your CRM tools Without proper upkeep the technology can become a hindrance, rather than help.
CRM July 2004 Emmy Favilla	Understanding Customers' Various Buying Roles National Instruments, a provider of virtual instrumentation, needed to track interactions with each of its 25,000-plus customer companies in more than 80 countries, so it implemented Oracle E-Business Suite 11i.
CRM July 2004 David Myron	Customers Serve Each Other in Online Communities Mercury Interactive wanted to tap a valuable group of IT professionals to create a forum in which partners and customers could share technical information. It selected Participate Systems to implement tools to work in conjunction with Mercury's Web technology solution from BroadVision.
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