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CIO
June 1, 2004
Meridith Levinson |
On the Move Three Questions for Would-Be CIOs-for-Hire   |
CIO
June 1, 2004
Gary Beach |
A Word About Customers How do you--or more precisely, how does the technology infrastructure of your company--treat customers, partners and employees? |
CRM
June 1, 2004
Jim Johnson |
The Key to Growing Sales at Master Lock Speed information to customers. A Q&A with the company's director of information services. |
InternetNews
June 1, 2004
Colin C. Haley |
AT&T on DoS: Early Detection Equals Prevention The carrier introduces a new service to thwart denial-of-service attacks on corporate systems. |
InternetNews
June 1, 2004
Jim Wagner |
Sun Consolidates ID Management Systems With the help of its WaveSet assets, Sun looks to stay ahead of the ID Management pack with a combo of user provisioning and meta-directory features. |
CRM
June 2004
Eric Krell |
5 Ways to Get More From Your CRM Investment Just like adding mag wheels and a bored-out engine to turn a Mustang into a hot rod, you can soup up your CRM and maximize its return on investment. |
CRM
June 2004
Emmy Favilla |
10 Strategies for Customer Service Success Contact center managers can no longer define success by call duration alone. |
CRM
June 2004
Jim Dickie |
The Bake-at-Home Version of CRM Some companies still prefer to whip up their own CRM systems--and are having success doing so. |
CRM
June 2004
Emmy Favilla |
CRM in Action: ON Semiconductor Knows When the Price Is Right A mission to improve price execution. |
Managed Care
May 2004
Frank Diamond |
Care Coordination Strikes Right Chord Care coordination -- which, for the purposes of this article, means optimal management of people with multiple chronic diseases to improve outcomes and cut costs -- just suddenly seems a lot more doable. The thing that may make care coordination work this time, is technology. |
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