Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 12871-12880 Newer>

CRM November 2015 David Myron	Let Empathy Toward Customers Guide You An empathetic employee will listen to customers, understand their needs, and be motivated to provide them with the right solution
CRM November 2015 Donna Fluss	It's Time for a Customer Service Revolution Creating a frictionless customer experience will require a service rethink -- and a company wide effort
CRM November 2015 Driggs & Stier	Putting Purpose into Practice Transform your contact center into a purpose-led powerhouse
CRM November 2015 Donna Fluss	Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise
CRM November 2015 Marshall Lager	Blinded With (Data) Science Enterprise software gathers information, but it goes beyond that. Good applications preserve the context of information and combine it with the knowledge of people who use it.
CRM November 2015 Patrick Gibbons	CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals
CRM November 2015 Leonard Klie	Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members
CRM November 2015 Leonard Klie	Contact Center Outsourcing's Rising Costs Calls to overseas contact centers take much more time
CRM November 2015 Leonard Klie	On the Scene: At Dreamforce 2015, Salesforce.com Strengthens Ties with Microsoft The two software giants plan to deliver even deeper integrations in 2016
CRM November 2015 Oren Smilansky	On the Scene -- Gartner's Customer 360: Let the Customer Be Your Guide Customers can steer companies toward improvement but must be given the opportunity
<Older 12871-12880 Newer> Return to current articles.