Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM November 2015 Leonard Klie	Kaybus Puts Knowledge at PlusOne's Fingertips The contact center operator's agents benefit from up-to-date info
CRM November 2015 Maria Minsker	LuckyFish Hooks "Hi-Def" Customer Segments with Optimove Facebook Audience micro-segments let the gaming company boost retention rates.
CRM November 2015 Oren Smilansky	Vern Fonk Drives Sales Success with Conversica's AI The Seattle-based insurance firm converts more Internet leads with an automated email solution
CIO October 30, 2015 Weiss & Drewry	CIOs must look beyond their organizations' borders to create business ecosystems Business ecosystems are partnerships that require building trust, learning together and capturing value equitably, say columnists Madeline Weiss and June Drewry.
CIO October 30, 2015 Stephanie Overby	7-Eleven takes a big gulp of customer data The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons
CIO October 30, 2015 Mary K. Pratt	CIO is pushing the right buttons The award-winning CIO at Schindler Group is using digital tools -- sensors, analytics, mobile -- to take the No. 2 elevator company to the top
CIO October 29, 2015 Maryfran Johnson	Our farewell issue of CIO magazine The editor in chief of CIO magazine, says "our days in print are done," but our events and online offerings will continue to serve the IT leadership community.
CIO October 29, 2015 Martha Heller	Amgen uses algorithms to venture into digital healthcare A senior vice president of global marketing and commercial development, says she's working with the CIO to set up a digital healthcare organization that can help physicians better predict how patients will respond to therapies.
CIO October 29, 2015 Michael S. Goldberg	When Walgreens uses digital mapping, Rx marks the spot The Walgreens pharmacy chain uses a geographic information system and demographic data to decide where to open new drugstores.
CIO October 28, 2015 Naomi Karten	3 tips to help CIOs deliver poised presentations Follow these tips to deliver presentations that will help you persuade customers, gain allies and motivate employees.
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