Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 12801-12810 Newer>

CRM October 2015 Oren Smilansky	On the Scene -- CRM Evolution: CRM Is Evolving Toward the Internet of Things As companies gear up for an ecosystem of connected devices, they must evolve their technologies to accommodate the demands of customers
CRM October 2015 Leonard Klie	On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience
CRM October 2015 Oren Smilansky	On the Scene -- Etail East: E-Commerce Requires Customer Trust Companies should focus on giving customers a risk-free, and enjoyable, digital payment process
CRM October 2015 Tye Pemberton	AAA Ohio Succeeds with Liveclicker's RealTime Email Tools By making email-marketing campaigns more interactive, the club sees click-through rates jump 31 percent
CRM October 2015 Leonard Klie	Labor First Keeps a Customer-First Approach A retiree benefits company uses NewVoiceMedia to support growth
CRM October 2015 Oren Smilansky	Salesforce.com's Pardot Helps Field Nation Work the Field The freelance-management platform provider feeds its sales team high-quality leads with Pardot's marketing automation system
CRM September 25, 2015 Leonard Klie	Zappix Expands Global Support for Its Visual IVR Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages.
CRM September 23, 2015	Deloitte Digital Introduces Customer Service Transformation Offering Deloitte Digital integrates SAP and Sprinklr solutions to help companies engage with customers.
CRM September 23, 2015	Warbler Launches with a Prescriptive Analytics Platform for Marketers The Warbler platform was designed to help marketers with mobile campaigns.
CRM September 21, 2015	TapInfluence Releases TapFusion Influencer Marketing Automation. TapFusion identifies and targets influencers on social media sites.
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