Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 12781-12790 Newer>

CRM September 14, 2015	NewVoiceMedia to Launch Vision for Sales and Service, Powered by Salesforce Wave Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
CRM September 17, 2015	OpenText Integrates with SAP hybris The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
CRM September 16, 2015	TinderBox Launches TinderBox Signals TinderBox Signals provides sales teams and managers with instant deal alerts on any device.
CRM September 15, 2015 Oren Smilansky	SAP Announces New Portfolio of Tools for SAP Hybris With added front office functionality, SAP aims to stimulate more personalized customer engagements.
CRM September 10, 2015	Aspect Enhances Zipwire Cloud Contact Center Solution Application upgrades include a consolidated knowledge base, omnichannel capabilities, and added routing functionality.
CRM September 10, 2015 Oren Smilansky	Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly.
CRM September 9, 2015	Pegasystems Extends the Customer Decision Hub Aacross Its CRM Suite Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.
CRM September 11, 2015 Leonard Klie	Microsoft Introduces Updates in Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2016 will feature enhancements in productivity, intelligence, mobility, and customer service.
CRM September 11, 2015 Oren Smilansky	Gartner's Customer 360 Summit 2015: Customer-Generated Conversations Build Reputations Organizations must exert a positive influence on conversations surrounding their products and services -- and give customers good reasons to advocate for them.
CRM September 9, 2015 David Dague	Can a Single View of Your Customer Be a Bad Thing? Now that we've achieved consistency, it's on to the next challenge: personalization.
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