Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM August 13, 2015 Denis Pombriant	Know Your Customer's Moments of Truth With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view.
CRM August 11, 2015	Melissa Data Brings Global Address Verification to Microsoft Dynamics CRM Data quality integration enables users to cleanse, verify, and enhance international customer data.
CRM August 13, 2015 Oren Smilansky	Salesforce.com Adds Buy Buttons to the Community Cloud New Lightning Components allow companies to link e-commerce platforms into their discussion pages.
CRM August 12, 2015 Tiago Paiva	Tweet Your Way to Better Customer Support The micro blogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
CRM August 10, 2015	MindStream Analytics Partners with Lavastorm The partnership will provide analytics software and related consulting services.
CRM August 12, 2015 Gabe Cooper	Why Nonprofits Deserve CRM Innovation With charitable giving exceeding $298 billion in the U.S. alone, it's time that software companies gave nonprofits the attention they deserve by creating technology that truly serves their needs.
CRM August 6, 2015 Oren Smilansky	NewVoiceMedia Releases ContactWorld Quickstart for SMBs The vendor of cloud-based tools offers its contact center solution to beginning companies on the rise.
CRM August 12, 2015 Sean Erickson	Revolutionizing Customer Service with the Internet of Things The IoT is altering our technology landscape -- and it will require a change in culture as well.
CRM August 7, 2015	ClearSlide Launches Video Email Feature The latest update to ClearSlide's mobile app allows marketers and sales people to record, send, and track video in email messages.
CRM August 7, 2015 Mikita Mikado	Closing Sales in the Age of the Customer Integrity, empathy, personalization, and convenience are key values on the path from prospect to paying customer.
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