Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM March 2015 Oren Smilansky	The 2015 CRM Rising Stars: Helpshift Pushes In-App Customer Service a Few Steps Ahead The company improves feedback and customer service in mobile applications.
CRM March 2015 Leonard Klie	The 2015 CRM Rising Stars: IBM's Watson Brings Cognitive Computing to Customer Support Partners and customers are lined up to bring the supercomputer into the contact center.
CRM March 2015	The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
CRM March 2015 Maria Minsker	The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics The veteran vendor is this year's comeback kid.
CRM March 2015 Leonard Klie	The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web The 'online GPS' can eliminate site confusion and facilitate interactions.
CRM March 2015 Oren Smilansky	The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform.
CRM March 2015	The 2015 CRM Service Awards: Service Elite Each of our three Elite winners -- a retail giant, a charitable organization, and a government agency -- combined solid strategies and clear goals to better serve their client base.
CRM March 2015 Oren Smilansky	The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts New insights give the Canadian Cancer Society in Saskatchewan a running start on its Relay for Life event.
CRM March 2015 Maria Minsker	The 2015 CRM Service Elite: Oracle Service Cloud Catalyzes Multichannel Support Strategy The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
CRM March 2015 Leonard Klie	The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need Call center technology makes reaching help one less hurdle for struggling parents.
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