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CRM
September 22, 2014
Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight.   |
CRM
September 19, 2014
Doug Winter |
In Dating and Sales, Content Is King Five steps to help you seal the deal. |
CRM
October 2014
Leonard Klie |
Should CSRs Be Paid for Performance? Why companies must assess the effectiveness of tying agent compensation to contact center metrics. |
CRM
October 2014
Maria Minsker |
Interactive Video Breathes New Life into Online Advertising Traditional linear content is out; personalized dynamic content is in. |
CRM
October 2014
Paul Korzeniowski |
Mobile Wallet Building Blocks Slowly Take Shape Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles. |
CRM
October 2014
David Myron |
Are You Correctly Measuring Customer Satisfaction? Every once in a while, a bad customer service story goes viral, forcing CRM professionals to take a closer look at how they support customers. |
CRM
October 2014
Denis Pombriant |
Look to Spreadsheets to Foretell CRM's Future An outdated method breeds frustration -- and innovation |
CRM
October 2014
Woody Driggs |
How to Grow Customer Trust Align actions with purpose to transform your business. |
CRM
October 2014
Paul Greenberg |
Mastering the Alignment of Sales and Marketing With today's connected customers, engagement is more vital than ever. |
CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. |
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