Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 1201-1210 Newer>

CRM February 2004 David Myron	A Leap of Faith Sometimes implementing a CRM technology means taking a significant risk.
CRM February 2004 Martin Schneider	Using CRM to Compete -- and Win -- Against Larger Companies Australia's TransACT has been able to differentiate itself by using CRM solutions from Onyx Software.
CRM February 2004 Jason Compton	How to choose the right contact center outsourcer They have efficient cost structures, access to low-cost, multilingual, and often supremely qualified staff. Call center outsourcers have something many firms want, but without the right awareness and planning an outsourcing relationship won't deliver its promised ROI.
CIO February 1, 2004 Lauren Gibbons Paul	How to Make Your Best Case As the great IT budget freeze begins to thaw, you must either sharpen your project presentation skills or be cut out of the loop. Take heart -- our five rules practically guarantee business case success.
CIO February 1, 2004 Ben Worthen	Wireless Finally Connects Sure there was a lot of hype when wireless broke onto the scene more than three years ago. But CIOs responding to our survey say the hype has turned into value when it comes to devices, networks and applications.
CIO February 1, 2004 Gregoire & Urwiler	Sweet Deals or Bitter Meals? Should you agree to be a poster reference in return for preferential treatment? Two CIOs take opposing sides in this ongoing debate.
CIO February 1, 2004 Jack Keen	Taking the Measure of Vendors Many vendors claim they can help CIOs make the case for ROI. Here's how to tell the good guys from the fakers.
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
CIO February 1, 2004 Susan H. Cramm	Charm School for CIOs Why being nice is your foremost task
CIO February 1, 2004 Fred O'Connor	Magic Wand Makes Lines Vanish A cart-mounted computer helps consumers locate and scan goods as part of a Stop & Shop pilot project.
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