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CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product.   |
CRM
September 2014
Marshall Lager |
Neutering Net Neutrality Let's put the brakes on a separate, but unequal, future for bandwidth providers. |
CRM
September 2014
Deanna Laufer |
What Makes a Successful Mobile User Experience? Uncovering the traits that set industry leaders apart. |
CRM
September 2014
Leonard Klie |
Call Handling Time Continues to Rise Sales and customer service calls take 16 percent longer today. |
CRM
September 2014
Maria Minsker |
Millennials Drive Cocreation Marketing Young hypertaskers prefer user-generated content to traditional media. |
CRM
September 2014
Maria Minsker |
Uber Exemplifies Forrester's 'TRUE' Brand Qualities To compete in the services economy, organizations must satisfy four requirements. |
CRM
September 2014
Leonard Klie |
How Hot Is Amazon's Fire? Despite mixed reviews, the smartphone's connection to the largest e-commerce network will facilitate mobile transactions. |
CRM
September 2014
Leonard Klie |
Neural Networks Reach into Virtual Assistants Decades-old neural networking technology is being used to improve voice interactions. |
CRM
September 2014
Maria Minsker |
The Importance of Aligning Strategy and Sales How to close the gap between two pillars of business success |
CRM
September 2014
Leonard Klie |
Social Media Monitoring Delivers for Domino's The pizza chain has social media customer care under control with Astute SRM. |
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