Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 1161-1170 Newer>

Wall Street & Technology January 4, 2004 Jim Middlemiss	Early Adopters Endorse Linux While some are cautiously dipping their toes into the Linux pool, E*Trade's Josh Levine is taking the plunge.
BusinessWeek January 12, 2004 Bruce Einhorn	Asia Loves Linux -- And Microsoft Scrambles Cost, adaptability, and security concerns have more IT managers ditching Windows for open-source software.
InternetNews January 5, 2004 Spafford & Kim	Top ITIL Myths Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices.
Fast Company January 2004 Alison Overholt	Wireless in San Diego For a view of how wireless telecom will change the way we work and live, head to San Diego -- where everyone from pharmacists to real-estate brokers is now coming unplugged.
Fast Company January 2004 Chuck Salter	This call is being recorded, for more than you think Turns out somebody's really listening to those taped customer-service calls after all. Now that calls can be digitized, compressed, and stored on a hard drive, more companies are opting for "total recording" and bringing software to bear on making sense of the data.
CRM January 2, 2004 Ginger Conlon	Great Service Is Your Call There is no CRM success without communication.
CRM January 2, 2004	Secret of My Success: Electronic Theatre Controls Electronic Theatre Controls uses CRM to deliver consistently superb service as the company grows.
CRM January 2, 2004 Martin Schneider	Making Sense of Too Much Information Companies are awash in a sea of customer data. Will they sink or swim?
CRM January 2, 2004 David Myron	CRM and Crisis Management Technology helped the Red Cross manage wildfire-response relief efforts in ways it has never done before.
CRM January 2004 Lisa Picarille	The Goldilocks Syndrome Successful CRM often takes more than one try to get just right.
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