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CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide.   |
CRM
November 2013
Leonard Klie |
Companies Will Promote Products on Social Media Attention shifts from gathering product feedback to greater customer engagement. |
CRM
November 2013
Maria Minsker |
Social CRM Takes Center Stage Social CRM should be about people, not technology. Companies should avoid isolating social media as strictly a marketing tool and instead incorporate it more seamlessly into sales and service. |
CRM
November 2013
Leonard Klie |
Xerox: The Customer Service Company The company does a lot more than just documents. |
CRM
November 2013
Maria Minsker |
Axceler Finds Success in Lead Generation Postwire helps the software company attract higher-quality leads. |
CRM
November 2013
Leonard Klie |
Philadelphia Insurance Listens to Customers The company sees retention increase after deploying a VoC solution from Confirmit. |
CRM
October 29, 2013 |
Teradata and ADAM Software Announce Strategic Global Partnership Combining expertise in marketing operations and digital asset management will help data-driven marketers manage rich-media assets and campaigns. |
CIO
October 31, 2013 |
How the Introverted CIO Can Survive in an Extroverted World A lifelong introvert identifies small adjustments introverts can make to strengthen their leadership skills. |
CIO
October 31, 2013 |
In Search of Next-Gen IT Talent A new research project could help many CIOs and their HR and training departments better identify, recruit and retain quality IT talent, says publisher Adam Dennison. |
CIO
October 31, 2013
Lauren Brousell |
Dunkin' Brands Uses Analytics to Predict Global Threats The coffee-and-doughnuts chain operates in 60 countries, so it uses a threat-assessment tool to keep employees safe during international conflicts. |
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