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CRM
June 28, 2013 |
Adobe to Acquire Neolane for $600 Million Acquisition adds strength to Adobe's Marketing Cloud.   |
CRM
July 2, 2013
Leonard Klie |
Microsoft Plans New Dynamics CRM Version for Fall Release The new fall 2013 version features a new user interface, greater integration with social and collaboration tools, and more mobile support. |
CRM
June 24, 2013
Maria Minsker |
Deloitte Explores Mobile Potential A new report says business is becoming mobile-centric. |
CRM
June 25, 2013 |
SocialFlow Delivers Mobile Access for Social Media Management The company makes its social media management platform available on any mobile device. |
CRM
June 28, 2013
Melissa Pippine |
Demystifying Social Media for Customer Experience Look to 'intelligent' tools to identify causes of discontent. |
CRM
June 25, 2013
Maria Minsker |
Customer Experience Needs to 'Mature' Forrester urges firms to tailor their CX approach to connected customers. |
CRM
July 2013
Kelly Liyakasa |
Mobility Drives Multichannel Video Strategies The personal nature of the platform requires new customer engagement tactics. |
CRM
July 2013
David Myron |
(Ap)perception Becomes Reality More visibility means more brand recognition and more opportunities to grow your business. One company experienced 40 percent growth each month in the 18-to-34-year-old category by crafting video content intended for a younger audience. |
CRM
July 2013
Denis Pombriant |
Making the Play with CRM As with baseball, customer service is a waiting game. |
CRM
July 2013
Woody Driggs |
Taming Chameleon Customers Create a brand experience to meet their changing needs. |
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