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CIO December 1, 2003 Gary Beach |
Doing More with Less Has Limits A new dialect of ROI is now being spoken by CIOs and vendors. And this language makes no sense.  |
CIO December 1, 2003 Alice Dragoon |
Small Teams, Big Return A key to the success of CBS's IT workgroup was setting strong performance goals.  |
CIO December 1, 2003 Susan H. Cramm |
New Year's Resolutions for CIOs The antidote for the "Ten Mistakes CIOs Too Often Make," inspired by clients, friends and readers who have mastered the ability to maintain focus and optimism in the midst of the daily grind.  |
CRM December 1, 2003 Ramin Ganeshram |
Getting the Most From CRM Technology Accuweather CIO Kathy Fiore tells how she jump-started a stalled CRM initiative.  |
CRM December 1, 2003 Martin Schneider |
The Next Call Center Headache A California law regarding customer security has been introduced that could cost companies a bundle.  |
CRM December 1, 2003 David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center.  |
CFO December 2003 Teach & Goff |
Analyze This The fundamentals of portfolio management are being applied to corporate technology assets.  |
CRM December 2003 Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful.  |
CRM December 2003 Ginger Conlon |
CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work.  |
CRM December 2003 Martin Schneider |
Suite Success Seamless integration creates a rising tide of revenue for Waters Corp.  |
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