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CRM
May 2, 2013
Kelly Liyakasa |
Social Media Amplifies the Customer Experience To be successful, identify goals and stakeholders, and execute on strategy.   |
CRM
April 30, 2013 |
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform. |
CIO
May 1, 2013
Jennifer Lonoff Schiff |
8 Tips for Retaining Top IT Talent How do you retain top IT talent in a competitive market? Is it money? Flexibility? Something else? IT recruiters and executives share their top eight suggestions for how you can keep developers, engineers and IT staff happy. |
CIO
May 1, 2013
Stephanie Overby |
CIOs Struggle with the Great Talent Hunt Finding IT pros with business skills has always been a bear. So award-winning CIOs are taking radical steps to train, recruit or grow the hybrid staff they covet. |
CIO
May 1, 2013
Maryfran Johnson |
Chasing Unicorns: How to Find 'Blended' IT-Business Pros The author says the answer is to grow your own hybrid players, who have the rare combination of technical smarts, great communication skills and strategic thinking |
CRM
May 2013
Judith Aquino |
Growing Profits with Marketing Automation Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line. |
CRM
May 2013
Kelly Liyakasa |
Predictive Analytics: The Futurists' Formula Unlock customer insights that increase sales. |
CRM
May 2013
Leonard Klie |
Stress Test Customer Service with Mystery Shopping Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management. |
CRM
May 2013
David Myron |
CRM Comes to the Rescue In a recent episode of "Car Lot Rescue" about a struggling auto dealership, I was pleased to see how much attention was placed on the need for a CRM system. |
CRM
May 2013
Donna Fluss |
Transform Your Contact Center Into an Essential Corporate Contributor Operations at risk must take a proactive approach. |
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