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CIO
April 29, 2013
Scott Seese |
eBay's CIO Focuses on Employee and Customer Engagement Winning the hearts and minds of employees is the first step towards developing the innovations and leadership skills that will meet customers' changing needs, says the author.   |
Information Today
April 29, 2013 |
FirstRain Releases Expanded Set of Analytics Actions for Salesforce.com Using these unique analytics-based actions, sales professionals can instantly convert useful customer analytics into the activities that increase team collaboration, improve alignment with customer strategies, and drive revenue. |
CIO
April 26, 2013
Mary Brandel |
3 Tips to Get a Payoff From Collaboration Tools To reap the value of collaboration tool investments, CIOs study employee behavior, create incentives and embed capabilities in current work flows |
CRM
April 25, 2013
Kelly Liyakasa |
Lithium Enhances Social Customer Experience Platform Lithium launches Social Intelligence analytics product and expands partner communities. |
CRM
April 24, 2013
Kelly Liyakasa |
Demand Grows for Social B2B Data Companies want to measure ideal customer profiles and lead behavior. |
CRM
April 19, 2013
Peter LePine |
Understand the BI Maturity Model to Improve Your CRM Implementation A four-stage approach to help you deliver on your customers' requirements. |
CIO
March 22, 2013
Tom Kaneshige |
Killing the Help Desk Softly - or Blowing It Up A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius Bar. |
CRM
April 23, 2013
Kelly Liyakasa |
Salesforce.com Unifies Social Acquisitions The launch of Social.com app weds social listening and CRM contact data. |
CRM
April 12, 2013
Tanner Shamrock |
Get the Full Picture One of the main reasons businesses implement a CRM system is to gain a complete, 360-degree view of their customers. Here are best practices for achieving a holistic customer view. |
CRM
April 16, 2013
Kelly Liyakasa |
KANA Software Goes After "Transformational" Enterprise Deployments KANA Enterprise software is tailored for an omnichannel customer experience. |
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