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CRM
April 2013
Woody Driggs |
A Call for B2C Treatment in a B2B World Take time to re-examine your business practices. Leaders who embrace experience engineering can deliver consistently satisfying customer experiences that improve performance and drive profitable growth.   |
CRM
April 2013
Esteban Kolsky |
Evolving Social CRM to Become CRM -- Again Move your CRM implementation to the next generation. |
CRM
April 2013
Barton Goldenberg |
The Future Is Now for Data Analytics Turn data insights into customer excellence. |
CRM
April 2013
Brent Leary |
Cultivate a New Approach to Business and Customer Engagement To meet expectations, try being FAIR or fast, agile, interactive, and responsive. |
CRM
April 2013
Kelly Liyakasa |
Adoption Problems Plague Digital Wallets Retailers must overcome security, awareness, and integration issues. |
CRM
April 2013
Leonard Klie |
Market Focus: Automotive Dealers Go Digital Auto sellers respond to customers with online options. |
CRM
April 2013
Kelly Liyakasa |
Sales Reps Are Falling Short of Their Goals Short-term strategies and a lack of automation could be culprits. |
CRM
April 2013
Judith Aquino |
A View From My Seat Gains Insight, Higher Usage With Artisan Optimize, an app developer takes advantage of AB testing and more. |
CRM
April 2013
Kelly Liyakasa |
National Nonprofit Engages Social Donors With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence. |
CRM
April 2013
Leonard Klie |
Social Customer Service That Satisfies Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community. |
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