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CRM
March 2013
Leonard Klie |
Marketing Hype Mars the Customer Relationship Meeting expectations is the greatest challenge to customer service.   |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CRM
March 2013
Judith Aquino |
Privacy Options Matter to Customers Companies need to offer alternatives or face the consequences. |
CRM
March 2013
Kelly Liyakasa |
SMBs Seek Enterprise-Class Predictive Analytics Simple and adaptive solutions can reduce costs and improve profitability for small companies. |
CRM
February 22, 2013
Mike Smalls |
The Problem with Gamification Four reasons these apps fail and what you can learn from them. |
CRM
February 22, 2013
Ray Grainger |
The Future of Mobile CRM Providing access from anywhere is essential in today's business environment. |
CRM
February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
CRM
February 22, 2013
Paul Lang |
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. |
CIO
February 27, 2013
Zach Miners |
Who owns that Twitter account? Social networking accounts used for both personal and work purposes raise all sorts of legal questions |
CIO
February 26, 2013
Lauren Brousell |
IT Department Reorgs Are on the Horizon An IDG Enterprise study finds that most IT departments are centralized, but the federated model is gaining momentum as CIOs reorient their staffs to focus on business needs |
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