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CIO
January 30, 2013
Stephanie Overby |
iPad App Helps Forest Service Distribute Maps for Firefighters The U.S. Forest Service deploys a mobile map application for firefighters and emergency responders to use in the field and for tactical planning   |
CIO
January 30, 2013
Jesse Carrillo |
CIO Creates an 'Army of Me' to Visit Business Units The CIO at a global real-estate firm emphasizes strategic thinking as he develops the IT team of the future |
CRM
January 25, 2013
Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. |
CRM
January 23, 2013
Judith Aquino |
NextPrinciples Debuts Social Analytics and Engagement Platform Insight-To-Action lets businesses integrate social conversations into CRM systems. |
CRM
January 25, 2013
Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. |
CRM
January 22, 2013
Kelly Liyakasa |
Infusionsoft Grows Its Social Business Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix. |
CIO
December 5, 2012
Grant Gross |
Washington, Massachusetts Among Most Broadband-friendly States The TechNet study looks at state policies, network speeds and the apps economy |
CRM
January 18, 2013 |
Gartner CIO Survey Shows Digital Technologies Are Top Priorities in 2013 Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
CRM
January 18, 2013
Leonard Klie |
Temkin Group Delivers Customer Experience Excellence Awards Five organizations earn top honors for customer experience transformation efforts and results. |
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