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CRM
January 9, 2013
Judith Aquino |
Total Communicator Solutions Debuts Mobile Marketing Communication Platform The cloud based platform allows marketers to deliver offers based on location, shopping behavior, and preferences.   |
CIO
January 18, 2013
Stephanie Overby |
How a Private Cloud Saves Money and the Environment When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. |
CRM
January 9, 2013 |
Genesys Extends Contact Center Routing to Support Microsoft Lync Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center interactions and enterprise communications. |
CRM
January 7, 2013
Judith Aquino |
Pioneer Content Marketing Firms McMurry and TMG Custom Media Join Forces This merger will provide clients with expanded content strategy, creation, distribution, and analytics services. |
CIO
January 17, 2013
Kristin Burnham |
How Consumerization of IT Led Kaplan to Google Apps At Kaplan, a genuine enthusiasm for technology comes from the top: Its CIO embraces the consumerization of IT and wants employees to be as excited about technology as he is. |
CRM
January 10, 2013
Kelly Liyakasa |
Will SAP Make Companies More "User-Centric?" Just weeks after SAP brought CRM to its HANA cloud through the SAP 360 Customer Solution, the company announced today the launch of the SAP Business Suite powered by SAP HANA. |
CRM
January 11, 2013
Eric Litster |
The Shifting B2B Marketing Landscape Leverage mobile and social media so your business won't be left behind. |
CRM
January 4, 2013
Aaron Taylor |
Freemium Customer Care Emphasizing personal service is key to success. As career-long customer care specialists, we've seen that one size doesn't fit all. Freemium model customer care must include a distinct approach. |
CRM
January 4, 2013
Don Hughes |
A Look Under the Loyalty Hood Deliver the engagement process consumers seek. Loyalty providers who fail to keep their programs' technology first-rate risk losing their most important asset: their customers. |
CIO
January 11, 2013
Stephanie Overby |
How Emerging Technology Fights Fraud in the Call Center To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics. |
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