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CRM
January 2013
Leonard Klie |
IVR Fuels Improved Customer Service for Propane Supplier AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.   |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
CRM
December 18, 2012 |
SAP Updates BusinessObjects Mobile Enhancements include improved dashboards and greater integration with other SAP products. |
CRM
December 18, 2012
Kelly Liyakasa |
Salesforce.com Socializes Sales Performance Management Salesforce.com's announcement of a tight integration of Work.com with its Sales Cloud, focuses on behaviors such as coaching, recognition, and goal-setting for sales managers, along with built-in gaming elements. |
CRM
December 20, 2012
Kelly Liyakasa |
Oracle to Acquire Eloqua for $871 Million This move foreshadows Oracle's burgeoning Customer Experience Cloud. |
CIO
December 21, 2012
Anita Bruzzese |
How IT Pros Can Improve Their Interpersonal Skills IT professionals can improve their ability to communicate with business colleagues by participating in interdepartmental meetings, moving into business units and joining Toastmasters. |
CIO
December 21, 2012
Michael Friedenberg |
10 Resolutions for CIOs to Kick-Start the New Year The author shares his top 10 resolutions for CIOs, including losing weight (the legacy IT kind) and lowering your handicap (professional weaknesses). |
CIO
December 21, 2012
Lauren Brousell |
Mobile App Helps the Harried Sales Rep Siri has a cousin: Sophia is a voice-recognition app that helps on-the-go sales representatives handle record keeping chores. |
CIO
December 21, 2012
Aaron Lester |
Mobile App Puts House-Hunting Data in the Palm of Your Hand An innovative mobile app provides accurate, timely data for homebuyers and real-estate agents |
CIO
December 21, 2012
Yates & Schadler |
6 Steps IT Can Take to Bring Business Into Tablet Decisions The IT department should stop dominating the decision-making process for tablet projects, Forrester analysts say. |
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