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CRM
November 2012
David Myron |
Analyze the Cost and Effect of Customer Experiences Customer effort is an important issue.   |
CRM
November 2012
Ian Jacobs |
Future Shock? Or Not? Is frustrating customer service inevitable? |
CRM
November 2012
Yusuf Tayob |
The New Sales Tool Is Mobile Innovation and strategy are key to outpacing the competition. |
CRM
November 2012
Donna Fluss |
Why Contact Centers Don't Adopt Performance Management Despite excuses, catching up with other enterprises is only a matter of time. |
CRM
November 2012
Marshall Lager |
The Wisdom of Crowds The voice of the customer is more than a buzzword. |
CRM
November 2012
Kelly Liyakasa |
Big Data Analytics Can Help Improve Information Security But using such insights for fraud prevention has room for growth. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
CRM
November 2012
Leonard Klie |
Cross-Channel Design Can Be Transformational Companies today must deliver cohesive experiences across multiple touchpoints. |
CRM
November 2012
Kelly Liyakasa |
Enterprise Videoconferencing, Telepresence Revenue Down Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds. |
CRM
November 2012
Judith Aquino |
What's Your Prospect's Score? Companies get savvier at finding the hottest leads. Lead scoring, the practice of ranking sales leads to identify the consumers most likely to respond to an ad campaign, is an increasingly popular way to apply predictive analytics to mountains of customer data. |
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