Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM November 2012 Kelly Liyakasa	For Robin Ruth, Streamlined Sales Are in the Bag SupeRep, a software application, helps the global accessories company expedite orders straight from iPads.
CRM November 2012 Judith Aquino	Mixing Art and Science in Retail VF Corporation gains more customer insight and a faster workflow with Alteryx.
CRM November 2012 Leonard Klie	Work-at-Home Solution Flies for Alaska Airlines The company maintains high standards with telecommuting agents using Envision's Click2Coach training and quality monitoring solution.
CIO October 30, 2012 Lucian Constantin	Lack of Abuse Detection Allows Cloud Computing Instances to Be Used Like Botnets, Study Says Some cloud providers don't detect attacks launched from their networks, researchers say
CIO October 25, 2012 Mary K. Pratt	Retail CIOs Need to Step Up Their Game To win in the new world of omnichannel retail, CIOs will need to focus on the customer experience and collaborate in the C-suite.
CIO October 25, 2012 Maryfran Johnson	Offline-Online Convergence Is Shaking Up the Retail Sector CIOs are at the center of the 'omnichannel retail' revolution, where the customer expects the same great shopping experience whether the venue is a store, website, smartphone or tablet, says the author.
CIO October 25, 2012 Michael Friedenberg	CIOs Must Face the Talent Challenge The IT talent wars are intensifying. CIOs are using several approaches to attract and nurture top talent.
CIO October 25, 2012 Kim S. Nash	Augmented Reality and iPads Help Customers Visualize In-home Installation An HVAC company is using iPads to show an image of what its heating and cooling unit will look like once installed in the consumer's home
CIO October 25, 2012 Stephanie Overby	How Starbucks Brews Its Mobile Strategy The coffee retailer's chief digital officer describes how he focuses first on the customer experience before making any technology decisions
CIO October 25, 2012 Mikael Ricknas	Can Citrix Make Any Windows App or Desktop a Cloud Service? Project Avalon promises cloud-based Windows clients and a unified management interface. But there are licensing and security concerns to overcome.
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