Technology Management

Magazine articles on organizing and integrating technology systems.

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CIO September 28, 2012	Big Value from Big Data How CIOs are expanding the benefits that business intelligence can bring the enterprise.
CIO September 28, 2012 Martha Heller	Start Recruiting IT Talent Now To lure top tech students into the enterprise, CIOs must sell youth on the idea that Silicon Valley isn't the only place where IT is fun.
CIO September 27, 2012 Lauren Brousell	How CX Helped AT&T Sell More iPhones and Otterboxes To improve the shopping experience in AT&T's physical stores, CIO Thaddeus Arroyo watched videos of shoppers and used focus groups so changes were dictated by actual customer experience.
CIO August 7, 2012 Tom Kaneshige	Is iPad Over-Hyped in the Enterprise? The city of Minneapolis was left underwhelmed by an iPad and BYOD program for city workers. Yet despite the slow start, the city's CIO still feels that an iPad enterprise storm is brewing and he'll be ready when it hits.
CIO August 3, 2012 Mikael Ricknas	Lock-in, Migration Costs Can Put a Damper on Cloud Projects, Says ISACA Enterprises must take hard look at all costs related to cloud computing to avoid surprises
National Defense November 2012 Lambeth & Rhodes	How to Manage the 'Cloud' for Greater Cost Savings In July, the Defense Department unveiled its ambitious new cloud computing strategy, which builds on a similar Obama administration strategy to address challenges, requirements and goals specific to Defense.
CRM October 2012 Donna Fluss	IVRs Get a Bad Rap There's no excuse for not investing in these systems.
CRM October 2012 Paul Greenberg	Customer Experience Finally...and Once Again It's fascinating to me that starting a little over a year ago, the concept of how to think about customer experience finally began to rear its lovely head.
CRM October 2012 Marshall Lager	Getting Back in the Game After a separation, making the next connection is crucial. My previous column focused on an even more common kind of split, that of product or service provider and customer, but the lessons still apply.
CRM October 2012 Leonard Klie	HP Launches a CRM Consulting Service HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
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