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CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space.   |
CRM
September 2012
David Myron |
What Email Marketers Can Learn from Social Media By putting the customers' interests first, organizations can create personalized and relevant messages that deliver positive experiences. This will go a long way toward reinforcing trust with the company and its brand. |
CRM
September 2012
Jim Dickie |
Using CRM to Read Digital Buyer Intent A decline in face-to-face selling calls for new solutions. |
CRM
September 2012
Hamelin et al. |
How Analytics Makes Us Smarter Turn information into insight. Data is like an uncut diamond. It needs a lot of work to obtain value in the marketplace. |
CRM
September 2012
Donna Fluss |
The Revitalization of the Workforce Management Market One-size-fits-all solutions are no longer the answer. |
CRM
September 2012 |
Stop Touching Me! The Overuse of Social Media Communication is good, but too much can spell disaster. |
CRM
September 2012
Kelly Liyakasa |
B2B Tech Buying Cycle Is 20 Percent Longer Internal buying complexity, vendor marketing, and sales processes are the main culprits. |
CRM
September 2012
Leonard Klie |
Outsourced Home Agents Market to Double by 2015 Technical support, communications, and media verticals will see the most growth. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
CRM
September 2012
Leonard Klie |
The Numbers Game Sports teams struggle with collecting and analyzing data about their supporters. |
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