Technology Management

Magazine articles on organizing and integrating technology systems.

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CIO August 30, 2012 Michael Friedenberg	How to Measure the Cultural DNA of Your Company When Yahoo appointed Marissa Mayer as CEO, it wasn't her gender or pregnancy that made it relevant, it was her product expertise. What does your CEO bring to the table and how should IT support that goal? If you don't know, you should.
CIO August 30, 2012 Joab Jackson	How VMware Plans to Conquer More of the Data Center VMware, the leader in server virtualization, seeks to virtualize other aspects of the corporate data center, but faces several obstacles and competitors.
CRM August 24, 2012	Genesys Research Finds Big Businesses Shy Over Social CRM Very few companies list their social media sites on their Contact Us pages.
CRM August 17, 2012	FICO Acquires Adeptra The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
CIO July 24, 2012 Kristin Burnham	TD Bank Gets Social, Cashes In on IT-Business Teamwork A smooth and efficient business-IT partnership was imperative to TD Bank's successful enterprise social network deployment. Here's how they worked together to bring collaboration to more than 65,000 users.
CIO July 20, 2012 Thor Olavsrud	How Businesses Can Get Consumers to Share Their Data Consumers are increasingly aware of the value of their personal data to companies. But they're also willing to share so long as the information isn't too personal and they get something of value in exchange.
CRM August 24, 2012 Radhika Subramanian	Leverage Big Data to Manage Product Proliferation Pattern-based analytics provide high value at the least cost.
CIO August 28, 2012 Paul Rubens	Office 365 Earns High Marks in Education, Struggles in Enterprise Microsoft's cloud-based productivity suite is getting impressive grades with educational customers in its first year, but the software-as-a-service offering is struggling to gain traction with enterprise customers.
CRM August 15, 2012 Leonard Klie	More Channels Makes Customer Service Worse, Not Better Customer Service Experience panelists think things will only get worse before they get better.
CRM August 13, 2012 Leonard Klie	Customer Service Adapts to Multiple Environments But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
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