Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM July 13, 2012 James Wong	Change Is the Name of the Game How current technology trends are affecting CRM.
CRM July 20, 2012 Duke Chung	Customer Service 2.0 Five tips for creating an agile and successful call center to keep up with customer demands.
CIO July 20, 2012 Joab Jackson	Google Corporate IT Builds Before Buying Google manages fleet of internal employee computers with home built and open source software
CRM July 12, 2012 Kelly Liyakasa	Eloqua Melds Salesforce.com Chatter with Marketing Automation Unified social layer connects sales and marketing for stronger collaboration.
CIO July 2, 2012 Joab Jackson	IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers.
CIO June 29, 2012 Stephanie Overby	10 Signs Your IT Outsourcing Provider Wants to Dump You IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart.
CIO June 14, 2012 James Staten	How CIOs Can Get More From the Cloud Enterprise IT leaders are increasingly embracing cloud services. In order for these services to be successful, however, business and IT need to communicate and collaborate.
CIO June 11, 2012 Thor Olavsrud	Big Data Problem Plagues Government Agencies Government agencies are collecting vast amounts of data, but they're struggling just to store it, let alone analyze it to improve efficiency, accuracy and forecasts.
CIO June 5, 2012 Cameron Scott	Mobile Wallet Systems Could Hurt Brick-and-Mortar Banks, Survey Suggests U.S. financial institutions face a serious competitive threat from the rise of mobile wallet payments apps, according to a consumer study released Monday by Carlisle and Gallagher, a consulting firm that specializes in financial services.
CIO July 18, 2012 Lauren Brousell	Viacom Feeds Your SpongeBob Fix on Any Device These days people expect the latest episodes of Jersey Shore and The Daily Show anytime, anywhere and on any device. Companies like Viacom are centralizing and digitizing their content to keep up.
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