Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 10831-10840 Newer>

CRM June 29, 2012 Shamez S. Dharamsi	Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions.
Financial Planning July 1, 2012 Joel Bruckenstein	Tech Tools: Targeting Wage Earners Wouldn't it be nice if there were a technology that could provide meaningful retirement income solutions to those of more modest means? Imagine if advisors could profitably cater to the mass market. RIO may allow advisors to do just that.
Financial Advisor July 2012 Joel P. Bruckenstein	A Better Client Vault Solution? ShareFile has the right balance of price and functionality to make it a serious competitor in the RIA channel.
CRM July 2012 Judith Aquino	Listening to the Voice of the Constituent A snapshot of the ways government agencies are using CRM strategies and technology today.
CRM July 2012 Leonard Klie	Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback.
CRM July 2012 Kelly Liyakasa	Solve the Master Data Management Equation Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
CRM July 2012 David Myron	CRM Moves to an Outside-In Approach Organizations must put customers first -- especially when making changes to their staffing structure, processes, or technology. Doing so will mark the beginning of your outside-in strategy.
CRM July 2012 Denis Pombriant	The New IP: A Big Data Hierarchy All data may not be equal, but it may be equally important. How do you manage each type of data to optimize its use to you and your company?
CRM July 2012 Donna Fluss	Social Media Belongs in the Contact Center When marketing works with customer service, customers and enterprise benefit
CRM July 2012 Donna Fluss	In Contact Centers, WFO's Star Is on the Rise A host of innovations are adding new dimensions. Contact center workforce optimization continues to be one of the top technology sectors in the contact center market.
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