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CRM
July 2012
Judith Aquino |
Catching up with Your Customers Restaurants struggle to reach their increasingly tech-savvy customers.   |
CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
CRM
July 2012
Kelly Liyakasa |
Fewer than 1 in 7 B2B Customer Relationships Are Optimal Gallup study find the need for a shift from price-focused strategy to one of customer engagement. |
CRM
July 2012
Kelly Liyakasa |
For Social Success, Build a Business Use Case Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked. |
CRM
July 2012
Judith Aquino |
Aquasana Dives Into Social Intelligence NetBase helps the water filter company gain insight into its customers' needs. |
CRM
July 2012
Kelly Liyakasa |
Juniper Networks Adds Value to Customer References Metia Enterprise Reference Manager helps streamline efforts and empower the sales team. |
CRM
July 2012
Leonard Klie |
Service to Sing About Wren Solutions streamlines internal support and eliminates duplication with TeamSupport. |
CIO
June 29, 2012 |
The Challenges of Simplification Maryfran Johnson looks at how some companies are tackling the complex task of making their tools and processes simpler |
CIO
June 28, 2012
Kim S. Nash |
CIOs In Search of IT Simplicity Today's tangled mess of technology hurts business agility and the bottom line. Some CIOs say it's time for a war on complexity. |
CIO
June 28, 2012
Kim S. Nash |
CIOs Seeking System Interfaces That Are 'Apple-Simple' Employees and consumers expect user interfaces to be so easy to use that they require no training. That isn't easy to do with corporate software, but CIOs expect vendors to help accomplish the goal. |
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