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T.H.E. Journal November 2003 Theresa Rowe |
Oakland University Overhauls Its E-mail System In March 2003, Oakland University made the transition to a new e-mail system, and things haven't been the same since. Problems of the past are now gone: poor performance, overtaxed system resources, antiquated user customization and unreliability among other problems.  |
CRM November 3, 2003 Ginger Conlon |
Take My Advice -- Please During the recent Frost & Sullivan Sales & Marketing Strategies Executive Summit, we asked the SuperPowers of CRM panelists: If you were in an elevator and had 30 seconds to give one important piece of advice on CRM, what would it be?  |
CRM November 2003 Jason Compton |
One Company, Two CRM Strategies The Schwan Food Company knows there is more than one way to satisfy a customer.  |
CRM November 2003 Barton Goldenberg |
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them.  |
CRM November 2003 Martin Schneider |
Driving Marketing Results How Hibernian used targeted messaging to double sales and leads.  |
CRM November 2003 Lisa Picarille |
User Buy-In Makes All the Difference Michael DeSimone, vice president of operations and business solutions at Travelex, knows that buy-in is crucial when implementing a CRM solution.  |
ONLINE Nov/Dec 2003 Rick Noble |
Putting "Information" First in Information Technology IT professionals must continue to keep their focus on the improved access and enhanced use of information rather than the implementation of gadgetry. Hopefully, they can use some library/information science experiences to keep them on track.  |
CFO November 1, 2003 John Goff |
Drowning in Data A flood of corporate data, intensified by Sarbanes-Oxley compliance, threatens to overwhelm business managers.  |
CIO November 1, 2003 Alice Dragoon |
Be a Spam Slayer The ubiquitous awfulness of spam affords CIOs a rare opportunity to look good. Here's how CIOs can leap into the spam fray and keep e-mail viable and valuable for users.  |
CIO November 1, 2003 Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support.  |
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