Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM June 1, 2012 Mike Sheridan	From Contact Center to Next-Generation Engagement Center Companies must update and break down the silos in their operations and, more than ever, examine the state of their current company-customer relationships in order to stay competitive.
Financial Advisor June 2012 David Lawrence	The Right Fit Five steps that will help you choose the best CRM software.
Financial Advisor June 2012 Joel P. Bruckenstein	Billing Made Easier Arcons Technology's billPort offers many pluses and a few minuses.
CRM May 25, 2012 Joyce Ouellette	Deliver the Information Customers Crave Organizations that can't retrieve data when they need it risk everything.
CIO June 5, 2012	Meet the 2012 CIO 100 Award Winners These 100 companies are being honored for distinguishing themselves by creating business value through the innovative use of IT
Financial Planning June 1, 2012 Joel Bruckenstein	Tech Tools: Managing Customer Contact Wealth Advisor CRM is a web-based product that seems aimed at small and midsize firms and carries attractive pricing.
CRM June 2012 Judith Aquino	Find the Right Social Media Monitoring Tool Knowing how your brand is faring on the Web is essential, but which solution is best for your organization?
CRM June 2012 Kelly Liyakasa	Transforming into a Social CRM Enterprise Being successful at social media often requires organizational change management. Here are some tips to follow.
CRM June 2012 Leonard Klie	Twitter: Hearing 140 Million Voices A growing number of brands are establishing social media command centers -- war rooms from which employees track and respond to customer comments, questions, and complaints on Twitter and other sites.
CRM June 2012 David Myron	Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel."
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