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CRM
May 2012
Kelly Liyakasa |
Sales Enters a Brave New Social World Three in four companies plan to use social media as an enablement tool within a year.   |
CRM
May 2012 |
Service Lessons from the Front Line John Ragsdale, TSIA's VP of technology research and former analyst, tells all in his new book, Lessons Unlearned |
CRM
May 2012
Judith Aquino |
There's Value in the Simple Things Customers not only appreciate simplicity; they'll pay more for it too. |
CRM
May 2012
Leonard Klie |
White House Unveils Blueprint for a Privacy Bill of Rights Proposed legislation is a first step in the process to strengthen online consumer protections. |
CRM
May 2012
Judith Aquino |
Hiscox Leaps Into Video A specialty insurer drives brand awareness through its Web series. |
CRM
May 2012
Leonard Klie |
In the Air Instead of on the Line A natural language-based IVR connects US Airways passengers to better service. |
CRM
May 2012
Judith Aquino |
Vermont Gets a Boost in Organ Donor Registrants Social Life helps state harness the power of social media. |
CIO
April 30, 2012
Kim S. Nash |
Is It So Bad for the CIO to Report to the CFO? Conventional wisdom says the CIO should report to the CEO. But not everyone agrees that's so important. |
CIO
April 30, 2012
Lauren Brousell |
Judges for the 2012 CIO Hall of Fame and Ones to Watch Programs A list of CIOs, IT execs and IT experts that judged our 2012 Hall of Fame and Ones to Watch Programs |
CRM
April 20, 2012
Debbie Qaqish |
Drive More Profitable Customer Relationships Six tips for transforming your marketing group from a cost center to a revenue center. |
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