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CRM March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.  |
CRM March 15, 2012 |
Salesforce.com Expands With Salesforce Rypple and Salesforce Site.com Salesforce Rypple will enable companies to engage and align people across their employee social networks.  |
CRM March 14, 2012 Judith Aquino |
BroadVision Enhances Its Enterprise Social Networking Platform The upgrade includes collaboration capabilities and social analytics.  |
CIO February 16, 2012 Kenneth Corbin |
Government Moves Toward Cloud Computing 'Perfect Storm' As FedRAMP initiative ramps up, cloud service providers can look forward to clearer guidance from federal clients and a robust market as administration tech chiefs press on toward a 'Perfect Storm' in cloud computing.  |
CIO February 13, 2012 Mark Rowh |
Mobile Coupons Light Up With New Smartphone Technology Industry giant Procter & Gamble hopes to revolutionize the coupon industry with technology that allows retailers' existing bar-code scanners to read the coupon code on customer smartphones.  |
CRM March 16, 2012 Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level.  |
CIO March 15, 2012 Stephanie Overby |
Fast, Easy ERP: Here's How to Get It This drug company managed to roll out a new SAP-based ERP system in 120 days by using a pre-fab solution and forgoing customization.  |
CRM March 9, 2012 Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry.  |
CRM March 8, 2012 |
Social and MobileCRM Boost Productivity by 26.4 Percent A survey of CRM decision makers found that organizations can significantly increase returns on their CRM investments by adding mobile and social capabilities, particularly for salespeople.  |
Registered Rep. March 14, 2012 Charles Paikert |
The Battle for Outsource Supremacy Envestnet president Bill Crager has been running the outsourcing company since it started twelve years ago. The Chicago-based firm now provides reporting, technology and research services to about 20,000 financial advisors and independent broker-dealers.  |
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