Technology Management

Magazine articles on organizing and integrating technology systems.

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IndustryWeek January 24, 2012 Jonathan Katz	Midsize Firms Choose Technology Over Hiring Executives attribute productivity increases to business process improvements and tech investments.
CRM February 1, 2012 Leonard Klie	Genesys Sets a New Course Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
CRM February 6, 2012	Microsoft Unveils Microsoft Dynamics CRM Mobile Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
CRM January 31, 2012 Leonard Klie	Salesforce.com Makes the Help Desk Social and Mobile with Desk.com New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
HHMI Bulletin Feb 2012 Julie Corliss	True Grit Jorge Martinez flew to Europe to become a Cisco Certified Internetwork Expert.
CIO February 6, 2012 Stephanie Overby	How to Protect Your Intellectual Property in the Cloud IT professionals know that handing data over to a third-party is always risky, but cloud computing creates unique concerns for IP. Here are nine tips to protect critical corporate data wherever it goes.
CRM February 3, 2012 Judith Aquino	Net Promoter Creator to Release Social Media Measurement Tool SparkScore helps companies identify promoters and detractors in social media comments.
Financial Advisor February 2012 Joel P. Bruckenstein	An Integrated Cloud Solution External IT wants to be your cloud provider.
CRM January 30, 2012 Gustaf Sahlman	Customer Service Gets Smart with Artificial Intelligence Mimicking customer care agents, this technology offers improved customer satisfaction and a healthier bottom line.
CRM January 27, 2012 Anand Subramaniam	Deliver on Your Customer Service Brand Promises Six ways to make promises you can keep.
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