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CRM January 17, 2012 |
IBM Brings Analytics to Social Business Organizations can now apply analytics to the social business initiatives.  |
CRM January 17, 2012 Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages.  |
CRM January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.  |
CRM January 11, 2012 |
Enghouse Releases New CallRex Call Recording Software The new software adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.  |
CRM January 11, 2012 |
Sync Salesforce, Google, and More with iCloud A new service lets users sync their calendars, contacts, and tasks between popular CRM software.  |
CRM January 9, 2012 |
Spanlink and Altitude Partner on Contact Center Agent Scripting Tools Spanlink customers will benefit from Altitude's Campaign Scripting and Agent Desktop tools.  |
CIO January 10, 2012 Kim S. Nash |
To Push Nook Past Kindle, Barnes & Noble Bets on BI Book retailer Barnes & Noble adds a massive database and improved business intelligence in hopes that a smarter sales team will drive its e-reader past Amazon's Kindle.  |
CRM January 13, 2012 Rich Flek |
Harnessing the Power of Social Media Are you prepared to meet the challenge?  |
Pharmaceutical Executive January 1, 2012 Julian Upton |
iPad Apps: Are You Content with your Content? Pharma has become unusually quick to embrace the iPad. But the industry's inherent conservatism means it has some way to go to fully milk the device's potential as a sales tool and as a way to communicate with and educate patients.  |
CRM January 6, 2012 Leonard Klie |
Leadership Changes for Microsoft Dynamics CRM Dennis Michalis takes over as general manager of the product line from Brad Wilson.  |
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