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CRM
December 2011
Aquino & Klie |
Oracle to Acquire RightNow Technologies The $1.5 billion deal is part of an aggressive move to offer more cloud solutions, Oracle says.   |
CRM
December 2011
Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners. |
CRM
December 2011
Leonard Klie |
Bank Emerges from the Ashes with Salesforce CRM Huntington Bank returned to profitability quickly by re-engineering its customer service processes. |
CRM
December 2011
Marshall Lager |
HauteLook Gets Help for Help Online discounter taps RightNow for customer care. |
CRM
December 2011
Leonard Klie |
Web Self-Service with 'Instant Answers' A compensation broker reduces agent load with an automated FAQ tool. |
IEEE Spectrum
December 2011
Cachin & Schunter |
A Cloud You Can Trust How to ensure that cloud computing's problems - data breaches, leaks, service outages - don't obscure its virtues. |
CRM
November 22, 2011
Melody King |
Three Keys to Successful Video Management Include them in your company's platform. As the Web continues its transformation into a video channel, marketers are putting greater emphasis on video to drive deeper customer engagement and increased sales. |
CIO
November 30, 2011
Maryfran Johnson |
Make Your Vendors Work For You Our magazine editor in chief discusses vendor relationships and our story on how to truly partner with your vendors through a vendor collective |
CIO
November 30, 2011 |
Top Ten Tech Predictions for 2012 Michael Friedenberg, President and CEO of CIO magazine, weighs in with his top ten predictions for what will impact the IT-business landscape in 2012. |
CIO
November 30, 2011
Lauren Brousell |
Why Yammer Is Snatching Up Enterprise Customers Yammer looks a lot like a work-friendly Facebook, and it's yielding new enterprise users as a result. Here are 5 things you need to know about the social networking site. |
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