Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 10451-10460 Newer>

CIO November 2, 2011 John Ribeiro	India Exempts Its Outsourcers from New Privacy Rules India's outsourcing industry breathes a sigh of relief as the government exempts it from strict new data protection rules.
CIO November 2, 2011 Adam Hartung	Employees Refusing to Use Clunky Enterprise Software Today's tech-savvy workers won't use IT's desk-bound enterprise applications. They want mobile access to corporate data via intuitive interfaces.
CRM November 2011 Leonard Klie	10 Ways to Rearchitect Your Contact Center Hiring, training, and technology are considered keys to raising the customer service standard.
CRM November 2011	Just Desserts The Cake Boss, discusses his choice to implement Avaya IP Office in his small business.
CRM November 2011 Jessica Sebor	Small Wonders As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers.
CRM November 2011 Lior Arussy	Are You Willing to Socialize With Your Customers? Stop treating them like children and open a dialogue
CRM November 2011 Flodin & Norton	Customer Experience Blueprint Drives B2B Determine the needs of customers and their value to the organization
CRM November 2011 Paul Greenberg	Social Everything Comes of Age Enterprise 2.0 and social CRM form the core of social business
CRM November 2011 Marshall Lager	Another Round of Gamification Reality Is Broken, a book by Jane McGonigal, posits that gamification -- adding elements of games to non-gaming activities to encourage participation -- is a natural trend of software and experience design.
CRM November 2011 Brittany Farb	Social Media's Tough to Measure Current benchmarks are typically the wrong ones
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