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CRM
October 6, 2011
Marshall Lager |
A Tale of Two Oracles Server and apps giant goes hard core on hardware, soft on software   |
CRM
October 3, 2011 |
Attensity Delivers Real-Time Social Media Solution Partnership with Teradata brings deep insight into customer conversations. |
CRM
October 3, 2011 |
LeadJen Launches Social Lead Generation Solution New tool tracks mentions and responds directly with preset content to create new sales opportunities. |
CIO
October 14, 2011
Meridith Levinson |
Stress Management: Better Living Through Technology Here's how one high-flying IT executive uses special technology to manage his response to stress, find an inner calm and make better management decisions. |
CRM
September 30, 2011
Leonard Klie |
U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption. |
CFO
October 1, 2011
David Rosenbaum |
Why CFOs Should Police SaaS Deals Software-as-a-service applications appeal to business units because they are often inexpensive, at least in the short term. It's up to CFOs to prevent longer-term headaches. |
CRM
October 2011 |
Redefining IVR's Role Pays Off American Express ranked first among 10 of the largest card issuers in the United States in each of the six factors that J.D. Power & Associates evaluates: interaction, credit card terms, billing and payment processes, benefits and services, rewards, and problem resolution. |
CIO
September 28, 2011
Grant Gross |
Controversial Business-Method Patents Face New Attacks A new law revamps the patent system and gives rivals an eight-year window to challenge IT-related patents in the financial-services industry. |
CRM
September 23, 2011
Steve Adams |
Intelligent Virtual Agents Ushering in the age of digital customer relationships in marketing |
Financial Planning
October 1, 2011
James L. Poer |
Smooth Operator Many investment advisors are missing the possibility of growing their businesses, increasing client face time and saving on staffing costs. All it takes is a forward shift in how they employ technology. |
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