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CRM
October 2011
Ian Jacobs |
All I Know Is That I Don't Know Nothing Blending knowledge management with customer service is critical.   |
CRM
October 2011
Brian Walker |
Harnessing Customer Experience Management Solutions New software helps to handle multiple consumer touch points. |
CRM
October 2011
Esteban Kolsky |
New Paradigms Bring Value to Knowledge Management The focus shifts from managing knowledge to empowering people to respond, as seen in online communities. |
CRM
October 2011
Brittany Farb |
Accommodate the Changing Customer Technology, not philosophy, has altered consumers' expectations |
CRM
October 2011
Leonard Klie |
SMBs to Become More Mobile and Competitive Better connections with customers and more efficient use of resources will drive future IT investments |
CRM
October 2011
Leonard Klie |
Aetna Members Get Ann-swers The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more |
CRM
October 2011
Paul Hyman |
Tracking Medical Treatments in Real Time IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it |
CRM
October 2011
Brittany Farb |
The Doctor Gets a Social Prescription YouBeauty enlists Extole to launch a social media campaign |
CIO
September 28, 2011
Elisabeth Horwitt |
How to Craft a Mobile-Application Strategy More IT organizations are bypassing the desktop when building new applications, especially for external customers. Here's what you need to know to create a strategy for mobile-application development. |
CIO
September 28, 2011
Elisabeth Horwitt |
Catching Up With Mobile Security Threats The tools for fighting mobile security threats to corporate data are evolving to address the concerns of wary CIOs. |
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