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CRM
September 2011
Jim Dickie |
Turbocharging CRM with Good Data But only one-third of companies are using high-octane information   |
CRM
September 2011
Donna Fluss |
Hire, and Empower, a Chief Customer Officer This customer-centric position can unite siloed departments |
CRM
September 2011
Donna Fluss |
Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment |
CRM
September 2011
Brittany Farb |
Cloud Expected to Keep Rising SaaS revenue will surpass $21 billion by 2015 |
CRM
September 2011
Brittany Farb |
Mobile Retail Entering Support Phase Smartphone trends demonstrate the need for an innovative strategy |
CRM
September 2011
Leonard Klie |
Companies That Listen Get Results Investments in monitoring social media rise but still lag customers' use of it |
CRM
September 2011
Leonard Klie |
Market Focus: Financial Services--Retail Banks Need an Overhaul Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report |
CRM
September 2011
Brittany Farb |
Bonobos Gets a Leg Up in Customer Engagement A men's pants company receives more than it bargained for with Assistly |
CRM
September 2011
Leonard Klie |
Sprint Goes From Customer Satisfaction Laggard to Leader Merced system helps reverse performance in just two years |
CRM
September 2011
Leonard Klie |
Call Center Software Opens A Window of Opportunity Blinds.com improves bottom line and organizational efficiency with new phone systems |
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