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CIO
May 1, 2011
Kim S. Nash |
How to Spot a Future Leader Recognizing potential leaders means looking for style, not necessarily outsized accomplishments.   |
CIO
May 1, 2011
Maryfran Johnson |
Leadership Isn't a Fairy Tale After All Personal attention and hands-on involvement can make good IT managers great IT leaders. |
CRM
May 2011
Paul Hyman |
Web Analytics: What's Worth Paying For? While some solutions are free, marketers sacrifice time and rich analysis. |
CRM
May 2011
David Myron |
Enter the Age of Analytics To make the best use of your time and your company's CRM investments, you must measure what you manage. |
CRM
May 2011
Barton Goldenberg |
Three Cheers for Honest CRM Vendors Dishonest practices that over-promise and under-deliver must be rooted out. |
CRM
May 2011
Donna Fluss |
Don't Believe Everything You Hear About WFO The outlook for contact center workforce optimization is outstanding, with the quality and variety of solutions ever-improving. Contact centers of all sizes have many options and price points from which to choose. |
CRM
May 2011
Leonard Klie |
Socially Challenged CRM outsourcers still grapple with social media strategies. |
CRM
May 2011
Leonard Klie |
IVR Is Good News for Scripps Media company leverages Pronexus system to standardize subscription services for 14 newspapers. |
CRM
May 2011
Koa Beck |
Software Company Takes Hard Look at Phone Automation FundNET installs Ifbyphone to redefine call-in support for financial services clients. |
CRM
May 2011
Brittany Farb |
The Suite Life Cements Customer Service CRM director Ven Bontha describes Cemex's transition to SAP CRM. |
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