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Location: Categories / Business / Technology Management

Magazine articles on organizing and integrating technology systems.
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Computers & Electronics
Education & Reference / Training
Internet / Website Design & Management
Current Technology Management Articles
BusinessWeek
May 15, 2008
Aaron Ricadela
Big Business Starts to Sour on Vista Corporate users may bypass Microsoft's troubled new operating system and hold out for Windows 7. mark for My Articles similar articles
BusinessWeek
May 15, 2008
Stephen H. Wildstrom
BlackBerry Bold: No Mere iClone Based on a first look, RIM's new smartphone for corporate users is impressive. mark for My Articles similar articles
Insurance & Technology
May 13, 2008
Katherine Burger
Darwin Professional Underwriters Flourishes in Competitive Specialty Liability Segment With High-Tech, Low-Cost Strategy, Says President and CEO Stephen Sills Stephen Sills, president and CEO of specialty lines carrier Darwin Professional Underwriters, says that technology has been a cornerstone of his strategy from the beginning. mark for My Articles similar articles
Insurance & Technology
May 13, 2008
Nathan Conz
SOA Can Deliver On Promise With Right Strategies In Place Early adopters of SOA are seeing gains in flexibility, process reuse and speed to market. mark for My Articles similar articles
Insurance & Technology
May 13, 2008
Anthony O'Donnell
CEOs to Watch: BlueCross BlueShield-s Vicky Gregg, Liberty Mutual's Edmund Kelly, and Allstate's Thomas Wilson BlueCross BlueShield's Vicky Gregg Embraces IT's Ability to Transform Health Insurance... CEO Edmund F. Kelly Grows Liberty Mutual Through Acquisition and Leveraging Technology... Allstate's Thomas J. Wilson Will Use Agent- and Consumer-Facing Technologies to 'Exceed Customers' Expectations'... mark for My Articles similar articles
Insurance & Technology
May 5, 2008
Anthony O'Donnell
CEOs Get Smart As the Internet Age advances, however, there are many reasons to expect that CEOs should now be measured by their degree of tech savvy rather than by the fact that they have any at all. mark for My Articles similar articles
Insurance & Technology
May 5, 2008
Anthony O'Donnell
Ed Zore Reconciles Prudence and Opportunism in Northwestern Mutual's Technology Investment Technology permeates every part of the insurance industry to make it much more effective and efficient. mark for My Articles similar articles
Insurance & Technology
May 5, 2008
Anthony O'Donnell
Boyd Demonstrates the Virtue of Virtual at Midwest Family Mutual Since Ron Boyd became CEO of Midwest Family Mutual it has greatly expanded its geographic reach, drastically reduced its expense profile and more than doubled its premium income through the opportunistic use of technology in the service of a visionary business plan. mark for My Articles similar articles
Insurance & Technology
May 5, 2008
Nathan Conz
Godlasky Looks Beyond Insurance Industry While Transforming IT At Aviva Broad experience may have best equipped Thomas C. Godlasky to lead Chicago-based Aviva North America. The company grew more than 40 percent after the AmerUs acquisition and modernized its technology environment. mark for My Articles similar articles
Insurance & Technology
May 5, 2008
Nathan Conz
Leonard Brings No-nonsense Technology Approach To MEMIC CEO John Leonard's personal technology philosophy parallels the way he views technology at Portland, Maine-based Maine Employers' Mutual Insurance Co. mark for My Articles similar articles
Insurance & Technology
May 2, 2008
Nathan Conz
Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint. mark for My Articles similar articles
Insurance & Technology
May 1, 2008
Anthony O'Donnell
NFS Standardizes Reporting on WebFOCUS Nationwide Financial Services has chosen to standardize the reporting function on Information Builders' WebFOCUS solution, expanding its existing implementation. mark for My Articles similar articles
Insurance & Technology
April 30, 2008
Michael Grialou
PMA Insurance Group Follows Vendor to Java-Based Platform When Hyperion moved its business intelligence software from Microsoft's Visual Basic to Sun's Java, Hyperion customer PMA Insurance Group had to decide whether to migrate to the new system. mark for My Articles similar articles
Insurance & Technology
April 30, 2008
David Luff
In an Increasingly Global World, Insurers Who Leverage Telepresence and Videoconferencing's Capabilities Put Themselves Ahead of the Curve Telepresence and videoconferencing can save time and money and even help manage head count, while giving carriers, agents, customers and partners a personal, face-to-face experience in real time. mark for My Articles similar articles
Insurance & Technology
April 30, 2008
Erica Schroeder
Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations Telepresence offers both a front-office and back-office application that can help organizations improve customer service, performance and operations. mark for My Articles similar articles
Insurance & Technology
April 30, 2008
Claire Schooley
As Vendors Introduce Less-Expensive Technologies, Insurers Can Capitalize on the Promise of Videoconferencing and Telepresence Telepresence, which is the high-end, life-size videoconferencing, and high-definition videoconferencing can be used both internally and externally in insurance. mark for My Articles similar articles
Insurance & Technology
April 29, 2008
Anthony O'Donnell
Knight Drives the BASICs at Chubb CIO Jim Knight takes pride in what he characterizes as Chubb's IT organization's outstanding reputation for successfully executing IT programs and in its determination to do even better. mark for My Articles similar articles
Insurance & Technology
April 28, 2008
Katherine Burger
I&T's 2008 Tech-Savvy CEOs Know How to Leverage IT to Flourish in Tough Economic Times According to a new survey, financial services CEOs are generally pessimistic about the prospects for the U.S. economy overall and for financial institutions in particular. mark for My Articles similar articles
Insurance & Technology
April 28, 2008
Tom Watjen
Unum Group's Simply Unum Initiative Taps Technology's Capability to Provide Flexibility, Balance and Momentum Information technology has never been more central to Unum's operations than it is today. mark for My Articles similar articles
Insurance & Technology
April 28, 2008
Katherine Burger
BlueCross BlueShield's Vicky Gregg Embraces IT's Ability to Transform Health Insurance Tapping technology to improve healthcare delivery and enhance the administration and adjudication of health insurance has been a high priority BlueCross BlueShield of Tennessee, and in the coming months president and CEO Vicky Gregg will have a number of opportunities to advance this mission. mark for My Articles similar articles
Insurance & Technology
April 22, 2008
Anthony O'Donnell
Northwestern Mutual CIO Schaefer Drives Greater Maturity As Northwestern Mutual's CIO as of April 2008, Tim Schaefer is charged with driving execution of a strategic IT plan activated in mid-2007 that focuses on bringing the IT organization to a higher level of solutions and systems delivery maturity and business process enablement. mark for My Articles similar articles
Insurance & Technology
April 14, 2008
Anthony O'Donnell
ClaimCenter Gives FCCI Simplicity and Vendor Independence Seeking to enhance its reputation for fast and fair claims resolution and build efficiency and systems flexibility into its future, Sarasota, Fla.-based P&C insurer FCCI Insurance Group has implemented Guidewire's ClaimCenter to replace the carrier's three legacy claims systems. mark for My Articles similar articles
Global Services
May 11, 2008
Adyasha Sinha
34% Tech Leaders to Change Jobs within a Year Long-term loyalties are changing among tech leaders, says a recent survey. mark for My Articles similar articles
Global Services
May 5, 2008
Imrana Khan
Outsourcing Causing Software Vulnerabilities The trend to outsource applications coding is now a contributor to making business software more vulnerable. mark for My Articles similar articles
Advisor Today
May 2008
Rachael Friedman
Seven Steps to Keeping Your Computer in Top Shape These steps may save you thousands in repair costs and downtime - and help you avoid a techno-headache. mark for My Articles
HRO Europe
Jan 2008/Apr 2008
Andy Teng
Are Buyers and Providers Really Ready for Global RPO? CSC continues to blaze a trail by establishing itself as a pioneer in the global RPO segment. mark for My Articles similar articles
Global Services
May 1, 2008
Ed Nair
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown. mark for My Articles similar articles
LOMA Resource
May 2008
Tammy J. McInturff
Technology: What's Next? The life insurance industry is changing rapidly. Insurers today are facing a number of challenges -- everything from a slowing economy to a changing workforce. Finding ways to stay current and grow revenue is no easy task. mark for My Articles similar articles
LOMA Resource
May 2008
John Mara
Capitalizing on Insurance Globalization: IT's Crucial Role Insurers face numerous issues and decisions in expanding their operations around the world. mark for My Articles similar articles
BusinessWeek
May 1, 2008
Peter Burrows
The Mac in the Gray Flannel Suit More office workers infatuated with iPods and iPhones are demanding Macs. Is business ready? Is Apple? mark for My Articles similar articles
CFO
May 1, 2008
Scott Leibs
General Ledger vs. Major Opportunity A tight partnership between finance and IT is allowing AT&T to pinpoint the bottom-line impact of its Apple iPhone business. mark for My Articles similar articles
CRM
May 1, 2008
J. David Lashar
The Hidden Cost of SaaS Software-as-a-service fulfills its value proposition -- sometimes. mark for My Articles similar articles
CRM
May 1, 2008
James Kobielus
Serving Many Masters Customer data and business data must be controlled through master data management. mark for My Articles similar articles
CRM
May 1, 2008
Christopher Musico
Tech Solution: Price Optimization Tools Use technology to help you price products and services to stay competitive while still ensuring profitability. mark for My Articles similar articles
CRM
May 2008
Jessica Sebor
7 Steps to SOA Success Services-oriented architecture -- and the Web services it supports -- is one of today's hottest software trends. It's also one of the least understood. mark for My Articles similar articles
Inc.
May 2008
Darren Dahl
Clip Here and Save Big How to trim your IT budget without making sacrifices. mark for My Articles similar articles
Inc.
May 2008
Michael Fitzgerald
Go Ahead and Take It Technology often comes with a hefty price tag, but there are many programs and services your office can use gratis. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Lisa Valentine
The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial, cohead of treasury services integration efforts Al Briand forges a best-of-breed and technology portfolio while continuing to provide Treasury Services customers with innovative new products. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Nancy Feig
Banks Told to Prep for New International ACH Rules The NACHA rule and format for international ACH transactions presents both opportunities and challenges for banks. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Peggy Bresnick Kendler
AML Efforts Intensify As banks look to step up efforts to monitor their customers' financial activities and comply with increasingly stringent regulations, what kinds of technologies, processes and information are essential to building an effective and accurate AML program? mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Paul L. Lee
Integrating Systems Essential to AML and SAR Compliance To follow regulators' requirements, banks must leverage and coordinate compliance, risk management and IT department efforts. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Robert Binney
Shrewd Leveraging of Technology and Staff Key to Achieving Cost-Effective AML Compliance It is critically important for banks to use effective technology, streamline their investigations processes, automate workflows and enhance staff training. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Fredda Ackerman
Data Warehouses Permit a Holistic View of Customers' Activities Financial firms must develop a risk assessment system that provides institutions with an assessment of a customer's risk for money laundering. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
IDB Bank Taps Robert Plante to Drive Information Systems Strategy When IDB Bank needed to find a CIO it landed an industry-recognized technology leader to head its IT operations: banking veteran Robert Plante. mark for My Articles similar articles
Bank Systems & Technology
April 25, 2008
Nancy Feig
Enterprise Payments Architectures Are Gaining Ground at Banks The aim of an enterprise payments architecture is to leverage technologies and services across the payments business and throughout the entire organization. mark for My Articles similar articles
Bank Systems & Technology
April 25, 2008
Lisa Valentine
Banks Need Unified Approach to IT Risk Management Global financial firms recognize the need to improve the alignment of IT risk management with the rest of the organization, according to a new report. mark for My Articles similar articles
Bank Systems & Technology
April 24, 2008
Anne Rawland Gabriel
MCNB Banks Unlocks the Potential of Electronic Check Capture Realizing the promise of electronic check capture required visionary thinking on the part of Welch, W.Va.-based MCNB Banks. mark for My Articles similar articles
Bank Systems & Technology
April 24, 2008
Vicki Gerson
BB&T Improves Online Training With EEDO's ForceTen LCMS Employees reap the benefits of BB&T University's new, easy-to-use Learning Content Management System. mark for My Articles similar articles
Bank Systems & Technology
April 23, 2008
Maria Bruno-Britz
FSTC Operational Resiliency Project Reaches Next Phase The Financial Services Technology Consortium operational resiliency benchmarking project offers banks objective measures of preparedness. mark for My Articles similar articles
Bank Systems & Technology
April 22, 2008
Katherine Burger
How Will Banks' IT Organizations Fare Amid Industrywide Job Cuts? A new report reveals that IT employment across all industries increased more than 12 percent compared to a year ago, with companies adding about 376,000 IT jobs. mark for My Articles similar articles
Bank Systems & Technology
April 19, 2008
Paula Damiano
HID Global and Dynamic Card Solutions Launch CardWizard Financial Card Printing System Irvine, Calif.-based HID Global and Englewood, Colo.-based Dynamic Card Solutions have jointly launched the CardWizard FCP 20/20 financial card printing system for on-site instant issuance of debit, credit and prepaid cards. mark for My Articles similar articles
Bank Systems & Technology
April 19, 2008
Paula Damiano
Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution All 178 branches of Spokane, Wash.-based Sterling Savings Bank now feature West Hills, Calif.-based Full-Service Banking Solutions' front-counter Teller Deposit Automation solution. mark for My Articles similar articles
Bank Systems & Technology
April 18, 2008
Paula Damiano
Chesapeake System Solutions Hosts IDM Data-Collection Service IDM Service claims to ensure confidentiality while providing multibank information reporting to corporate customers. mark for My Articles similar articles
Bank Systems & Technology
April 17, 2008
Paula Damiano
Fiserv Streamlines Dispute Resolution With New Version of CheckFree Fiserv's newest version of CheckFree Adjustments/Express provides a single-solution module for processing check and electronic payment disputes. mark for My Articles similar articles
Bank Technology News
May 1, 2008
Glen Fest
Can You See me Now? Life-Like Telepresence The "telepresence" video conferencing system Wachovia installed for cross-country internal management meetings is so cutting edge -- and so expensive -- it's insulting to call it video conferencing. mark for My Articles similar articles
Bank Technology News
May 1, 2008
Glen Fest
Protecting Core Systems Online backup services provide banks with real-time data backup at a dozen distant locations. mark for My Articles similar articles
Bank Technology News
May 1, 2008
Rebecca Sausner
Homeland Security: Manhattan Project for Cyber Sec The federal government has begun to offer details on an expensive, and targeted, defensive cyber-security plan to protect our nation's financial markets. mark for My Articles similar articles
U.S. Banker
May 2008
Greg Goth
Energy Conservation: How Green Is Green? The green movement is gaining momentum in some corners of the financial industry. mark for My Articles similar articles
Bank Systems & Technology
April 18, 2008
Maria Bruno-Britz
news/internet/google The development of a fraud taxonomy model can become an important tool in promoting financial institution collaboration in the war on fraud. mark for My Articles similar articles
Bank Systems & Technology
April 24, 2008
Maria Bruno-Britz
Enterprise iPhone to Face a Variety of Opportunities and Challenges Apple's announcement that it will introduce an enterprise-ready version of its iPhone generated considerable buzz. But there still are questions around the popular device's viability as a corporate tool in financial services as well as other industries. mark for My Articles similar articles
Wall Street & Technology
April 18, 2008
Melanie Rodier
Financial Institutions Evaluate Biometrics While financial institutions aren't yet ready for consumer-facing biometrics deployments, these technologies are gaining popularity for behind-the-scenes authentication. mark for My Articles similar articles
Wall Street & Technology
April 17, 2008
Penny Crosman
Merrill Lynch Speeds Up Application Development Merrill Lynch developers are turning Microsoft's Windows Workflow Foundation framework into a customized platform for rapid application development. mark for My Articles similar articles
Wall Street & Technology
April 15, 2008
Penny Crosman
Wall Street Project Management Offices Focus on Derivatives The latest trend and challenge for Wall Street's project management offices is the need to push through derivatives automation projects. mark for My Articles similar articles
Wall Street & Technology
April 15, 2008
Penny Crosman
CIOs Say Projects Are Late and Over Budget Harvey Nash/KPMG survey shows across-the-board difficulties in meeting schedules and sticking to budgets, but PMOs and other solutions offer hope. mark for My Articles similar articles
Wall Street & Technology
April 15, 2008
Stephane Dubois
Web Services 2.0 Make Good on the Web's Promises of Flexibility and Customization Now that Web services have gone 2.0, new service-oriented business applications offer complete, cost-effective adaptability to unique business models, processes and best practices. mark for My Articles similar articles
Wall Street & Technology
April 15, 2008
Cory Levine
Scivantage Automates Mutual Fund Account Openings With the integration of Scivantage's Automated Account Opening application and DST Systems' Web Services interface, broker-dealers will be able to offer primary and multicustodial brokerage and direct-to-fund account opening from one system. mark for My Articles similar articles
Wall Street & Technology
April 11, 2008
Melanie Rodier
Is Wall Street Ready for the iPhone? Apple has addressed some of the security and connectivity concerns that had prevented the iPhone's adoption by corporate users. But with capital markets firms already exploring applications that can be easily implemented on BlackBerrys, will the iPhone be able to catch up? mark for My Articles similar articles
Wall Street & Technology
April 11, 2008
Cory Levine
Watching the Value of IT Assets Companies are constantly acquiring, disposing of and moving physical IT assets, making it exceptionally difficult to keep an up-to-date record of the value of fixed assets. Assetware recommends conducting a physical audit. mark for My Articles similar articles
Wall Street & Technology
April 11, 2008
Cory Levine
Electronic Trading Drives FX Market Growth The industry conversion to electronic trading is happening even faster than expected: Research from CME Group predicts that by 2010 more than 80 percent of all cash business will be executed electronically. mark for My Articles similar articles
Bank Director
2nd Quarter 2008
Paul Sweeney
Targeting Online Risk Financial institutions today have enormous challenges with data security. Even so, they must continue to maintain a diligent battle against an army of online gremlins. mark for My Articles similar articles
IndustryWeek
May 1, 2008
David Blanchard
Fleet Management Solution Saves Land O'Lakes $500,000 in Fuel Costs Combination of technology and new driving technique lead to significant cost reductions. mark for My Articles similar articles
IndustryWeek
May 1, 2008
David Blanchard
Supply Chain Solutions A look at new product releases that will improve your supply chain. mark for My Articles similar articles
IndustryWeek
May 1, 2008
John Teresko
A Vertical Machining Revolution Speed and cycle time reductions are at the heart of new controls used on vertical machining centers. mark for My Articles
IndustryWeek
May 1, 2008
Brad Kenney
IT-as-a-Service Google Apps and Sites fit in with the search company's overall business application strategy: taking the mystery out of the IT department. mark for My Articles similar articles
IndustryWeek
May 1, 2008
Brad Kenney
Quality is Job 4.1 at SAS Business intelligence provider SAS helps manufacturers reduce financial impact of product warranties. mark for My Articles similar articles
IndustryWeek
May 1, 2008
Brad Kenney
Next Generation Backup Power Cabinet manufacturer learns that "uninterruptible" isn't necessarily so when it comes to UPS systems. mark for My Articles similar articles
IndustryWeek
May 1, 2008
Brad Kenney
How are You Wasting Time? Which of the following is the top time waster when using business applications? mark for My Articles similar articles
Oracle Magazine
May/Jun 2008
Alan Joch
Energizing the Efficient Enterprise Companies see success with the power of Oracle on Windows. mark for My Articles similar articles
Oracle Magazine
May/Jun 2008
David Baum
SOA Means Business Service-oriented architecture delivers the technology that businesses want. mark for My Articles similar articles
HRO Today
April 2008
Andy Teng
SaaS Update: Embracing the Software Revolution Whether it's a whole new human resource management system, or simply a best-of-breed point solution, Software as a Service is quickly becoming the software delivery model of choice around the HR industry. mark for My Articles similar articles
HRO Today
April 2008
SaaS Update: The Best in SaaS Let's take a look at some of the leading Software as a Service providers in the HR marketplace. mark for My Articles similar articles
HRO Today
April 2008
Jennifer Meyer
SaaS Update: High-efficiency Recruitment Powered by SaaS Tools Recruiting voluminous numbers of hires? Cablevision does, and after upgrading its applicant tracking system, it is nearly picture-perfect. mark for My Articles similar articles
Advanced Manufacturing
Christopher Mines
Enterprise Applications Green techs such as videoconferencing and thin clients getting a second look. mark for My Articles similar articles
Global Services
April 10, 2008
Dominick Cavuoto
The State of the IT Staffing Industry Despite all the pros and cons, the industry will sail its way through turbulent times by striking a balance in someway or the other. mark for My Articles similar articles
Insurance & Technology
April 1, 2008
Anthony O'Donnell
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. mark for My Articles similar articles
Insurance & Technology
April 1, 2008
Amy Gigilio
Aflac Empowers IT Professionals as Trusted Advisers By treating IT professionals as trusted advisers to the business, Aflac provides them with more career opportunities and improved job satisfaction. mark for My Articles similar articles
Insurance & Technology
March 25, 2008
Anthony O'Donnell
Economy Portends Insurance IT Budget Cuts The sudden economic downturn owing to the subprime lending crisis will likely blunt insurers' IT investment plans during the next budget cycle, if not sooner, but transformation initiatives will be regarded as essential rather than discretionary. mark for My Articles similar articles
Insurance & Technology
March 25, 2008
Anthony O'Donnell
Securian's Couillard Champions Ease of Use As Securian Financial's manager of field retention, Christopher Couillard collaborates with IT to maximize the quality of the carrier's relationship with distribution partners. mark for My Articles
Registered Rep.
April 1, 2008
Christina Mucciolo
The Eclipse of Paper The process of scanning documents and storing them using document-management software has finally taken hold of the mainstream in the brokerage industry. mark for My Articles similar articles
Global Services
April 6, 2008
Adyasha Sinha
Offshoring to Monterrey Mexico has recently been gaining attention as an attractive nearshore destination, with Mexican IT companies such as Softtek and Neoris emerging as global leaders in the services business. mark for My Articles similar articles
Global Services
April 6, 2008
Imrana Khan
The New Global Hub of ITO In his book Source Code China, Cyrill Eltschinger states that China as a destination for IT outsourcing is ready to give an edge-to-edge competition to India, Malaysia and Russia. mark for My Articles similar articles
CRM
April 1, 2008
David Myron
As One Chapter Ends... New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support. mark for My Articles similar articles
CRM
April 1, 2008
The Pulse How Does Your Company Handle its CRM Solution? mark for My Articles similar articles
CRM
April 2008
The 2008 CRM Service Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM service industry over the last 12 months. mark for My Articles similar articles
CRM
April 2008
Jessica Tsai
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. mark for My Articles similar articles
CRM
April 2008
Christopher Musico
The 2008 CRM Service Awards: Elite -- BOK Mortgage Varolii Corp.'s software helps BOK Mortgage reduce the number of delinquent accounts. mark for My Articles similar articles
CRM
April 2008
Jessica Sebor
The 2008 CRM Service Awards: Elite -- International Cruise & Excursions International Cruise & Excursions sails into workforce management with Aspect Software. mark for My Articles similar articles
CRM
April 2008
Jessica Tsai
The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match. mark for My Articles similar articles
CRM
April 2008
Marshall Lager
The 2008 CRM Service Awards: Elite -- JPMorgan Chase Card Services JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics. mark for My Articles similar articles
CRM
April 2008
Marshall Lager
The 2008 CRM Service Awards: Contact Center Infrastructure Replacing computer-telephony integration, this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top. mark for My Articles similar articles
CRM
April 2008
Christopher Musico
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. mark for My Articles similar articles
CRM
April 2008
Jessica Tsai
The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. mark for My Articles similar articles
CRM
April 2008
Jessica Tsai
The 2008 CRM Service Awards: Web Interaction Management A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner. mark for My Articles similar articles
CRM
April 2008
Christopher Musico
The 2008 CRM Service Awards: Workforce Optimization Suite Consolidation is all the rage in workforce optimization; Verint Systems takes the "optimal" spot. mark for My Articles similar articles
CRM
April 2008
Marshall Lager
The 2008 CRM Service Awards: Contact Center Search In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer. mark for My Articles similar articles
Inc.
April 2008
Elaine Appleton Grant
Ready to Call It Quits Dealing with telecom contracts. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Lisa Valentine
The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio offers big bank products and services in a community banking environment. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Deena M. Amato-McCoy
Interactive Financial Exchange Forum Creates Messaging Standards The IFX Forum strives for financial messaging harmonization. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Cory Levine
Compliance Costs Continue to Rise Compliance costs are eating up more and more of firms' net income. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Nancy Feig
Neverfail's Continuous Availablity Software Offers Equitable Bank Seamless Disaster Recovery Equitable Bank ensures continuous availability of critical apps with Neverfail cloning solution. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Judy Ward
Sovereign Bank Hopes Customers Get Stuck on Online Bill Pay Sovereign launched an e-mail campaign to draw current online banking customers into the BillPay program. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Lisa Valentine
FSTC Eyes Records Management The Financial Services Technology Consortium (FSTC) has embarked on a records management initiative to help financial institutions manage electronic data. mark for My Articles similar articles
MyBusiness
Apr/May 2008
New Poll Measures Small Business IT Usage Results from a new survey about small business owners and their use of information technology. mark for My Articles similar articles
MyBusiness
Apr/May 2008
Tech Talk: Trend Tracker Major Internet hosting services are dropping prices, and for some of their small business clients, the drop could be significant. mark for My Articles similar articles
HRO Europe
Oct/Nov 2007
Talent Management Technology: Where Is the Market Headed? A few leading technology companies in talent management weigh in on the state of the market. They explain why ERP systems fall short, what's in store in the future, and how to serve global clients. mark for My Articles similar articles
HRO Europe
Oct/Nov 2007
Naomi Lee Bloom
Next-gen HRMS Upgrades Pose Thorny Dilemma for BPO Vendors As SAP, Oracle, and Lawson roll out their next-generation architecture, will BPO and ITO providers migrate their clients? It's a tall order, but it could bring a tidal wave of BPO converts. mark for My Articles similar articles
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