Technology Management

Magazine articles on organizing and integrating technology systems.

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Computers & Electronics Education & Reference / Training Internet / Website Design & Management

Current Technology Management Articles

CRM January 6, 2016 Matt Keenan	4 CRM Trends for 2016 User empowerment will be a big theme as CRM users compare their experiences with personal and business technology.
CRM January 5, 2016 Oren Smilansky	X2CRM Unveils Version 5.4 of its CRM Platform The latest edition of the small business open-source CRM software includes enhanced sales processes, workflow automation, and a mobile Android app.
CRM January 5, 2016	Panasonic OneConnect Links Drivers to Brands The Panasonic OneConnect platform lets companies send targeted messages to drivers through in-car infotainment systems.
CRM January 5, 2016	Accenture Acquires CRMWaypoint The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities.
CRM January 4, 2016 Sam Del Rowe	NICE Engage Platform Integrates with Microsoft's Skype for Business The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system.
Information Today January 12, 2016	New Cybersecurity-Training Company Debuts Graham Holdings Co., which owns Kaplan, announced the creation of CyberVista, a new company focused on cybersecurity education and workforce development.
CRM January 2016 Maria Minsker	Outlook 2016: How CRM Will Foster an Era of Good Feelings As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands
CRM January 2016 Oren Smilansky	How to Craft a Clear and Effective CRM Strategy Guidelines for tackling some of the common barriers on the road to CRM nirvana
CRM January 2016 Leonard Klie	Freeman's Contact Center Continues Its Winning Ways What does it take to win J.D. Power's Certified Contact Center Program distinction six years in a row? A Q&A with Brenda McCord, vice president of customer support at Freeman.
CRM January 2016 David Myron	How to Get CRM Right in 2016 Focus on a thorough gap analysis, an assessment of what lies ahead, and a stellar customer relationship strategy
CRM January 2016 Denis Pombriant	CRM Challenges the Switching Economy Ginormous switching costs mean that you should adopt a process orientation -- immediately
CRM January 2016 Robert Wollan	B2B Customers Want a Good Experience, Too Products and pricing alone won't cut it; B2B vendors need to deliver valued experiences
CRM January 2016 Donna Fluss	Cloud-Based Contact Centers: The Sky's the Limit The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability
CRM January 2016 Barton Goldenberg	Why Amazon's and Uber's Digital Strategies Excel A coherent digital vision is elementary
CRM January 2016 Brent Leary	How SMBs Can Leverage the Internet of Things Today, and Tomorrow Adapt, disrupt, and above all remember the customer
CRM January 2016 Leonard Klie	IBM Merges Weather and Business Forecasts Big Blue's purchase of The Weather Company enhances its ability to provide business insights
CRM January 2016 Oren Smilansky	Required Reading: Mercedes-Benz Steers Toward Better Interactions A new book, Driven to Delight, by Joseph Michelli, explains how the luxury automaker set out to move beyond just offering great cars
CRM January 2016 Leonard Klie	The FCC Saves Millions with Zendesk The federal agency's Consumer Help Center costs far less to deploy and maintain
CRM January 2016 Oren Smilansky	Xanterra Has Monumental Marketing Success With RedPoint Global The vacation and landmark resort management firm sharpens email campaigns with the data management and marketing tool
CRM December 30, 2015 Sam Del Rowe	Retail Predictions for 2016 Mobile will continue to dominate, but businesses need to be aware of the platform's risks.
CRM December 22, 2015	SutiSoft Updates SutiDesk New features have been added to SutiDesk, SutiSoft's online helpdesk software.
CRM December 23, 2015	VoIPstudio Puts CTI Connector in the Oracle Cloud Oracle sales cloud customers can use VoIPstudio CTI connector for inbound and outbound communications.
CRM December 21, 2015 Sam Del Rowe	Microsoft Acquires Big Data Solution Provider Metanautix The new partnership seeks to improve how businesses handle data from various sources.
CRM December 18, 2015	Badgeville Gamifies Customer Success New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
CRM December 18, 2015	AG Salesworks Launches Sales Development Certification Platform Platform to certify and enable the next-generation of sales development representatives with training and career advancement.
CRM December 18, 2015 Leonard Klie	Lithium Adds Analytics to Its Community Platform New analytics offerings enable companies to measure customer satisfaction, benchmark performance, and gauge the business impact of their social communities.
CRM December 17, 2015 Oren Smilansky	Box, Salesforce.com Strengthen Ties with Files Connect The CRM vendor and the content management provider bolster offerings for customers of both platforms.
CRM December 16, 2015	Trumpia Updates Mobile Messaging and Marketing Platform Trumpia's updates include streamlined contact management with Salesforce integration.
CRM December 16, 2015 Sam Del Rowe	True Influence Launches Data-as-a-Service Platform InsightBASE The new platform aims to improve B2B marketing performance by providing insight into online behavior.
CRM December 17, 2015	Bullhorn Granted U.S. Patent for Sales Acceleration Technology Bullhorn Pulse helps companies capture data from email to determine which deals are likely to be won or lost.
CRM December 17, 2015	Zoho and RingCentral Integrate CRM and Cloud Communications RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
CRM December 15, 2015	Insite Software Acquires Storyworks1 The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling.
CRM December 15, 2015	Roximity Launches Verified Places Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
CRM December 17, 2015 Dave Nelson	3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience.
CRM December 14, 2015	Connexity Acquires Hitwise from Experian Connexity will expand its platform to include Hitwise AudienceView audience segmentation and marketing planning tools.
CRM December 14, 2015	Powa Introduces Powa Tags Powa Tags convert printed ads into a point of sale and lets companies track the effectiveness of ads.
CRM December 14, 2015	Attensity Updates DiscoverCore Attensity partners with Informatica and Tableau Software to deliver sophisticated analysis of unstructured data within existing business applications and workflows.
CRM December 14, 2015 Sam Del Rowe	GI Insight Study Finds Omnichannel Approaches Are Falling Short Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies.
CRM December 11, 2015	Accenture and Adobe Expand Their Partnership The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe.
CRM December 11, 2015	Confirmit Partners with Emotient for Emotion Detection The partnership will add emotional analysis to market research and voice of the customer data.
CRM December 10, 2015 Oren Smilansky	Infer and InsightSquared Partner to Offer Predictive Dashboards The vendors unite to give marketing and sales professionals visual tools that help them examine their pipelines.
CRM December 10, 2015	Inbenta Now Supports Chinese, Japanese, and Korean Inbenta's intelligent search platform now supports major Asian languages.
CRM December 11, 2015 Nipul Chokshi	Predictive Marketing Can Help Retail Harness the Holiday Hustle Understanding data, anticipating behavior, and evaluating progress can help stores get the most out of the shopping season.
CRM December 9, 2015 Sam Del Rowe	Telecom Solution Vendor Flowroute Partners with SmartNode Maker Patton The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience.
CRM December 9, 2015	Sales Development Services Becomes SalesFuel The company re-brands itself and expands its product line.
CRM December 8, 2015	SAP Enhances SAP Digital for Customer Engagement The simplified CRM system provides marketing, sales, and service capabilities in one solution.
CRM December 8, 2015 Oren Smilansky	Swiftpage Launches Act! Version 18 The new release includes beefed-up marketing features and a Web API platform, making it easy for SMBs to integrate Act! with external programs.
CRM December 9, 2015 Brad Peters	5 Risks of a Dated Business Intelligence Solution Your business intelligence needs to be able to keep pace with today's customers and data -- or your business could get left behind.
CRM December 9, 2015 Mark Smith	CRM Integration: If You Don't Coordinate, You Might Alienate Getting all of your technologies and channels to operate together is the way to ensure customer happiness.
CRM December 8, 2015	SDL Releases New Version of SDL Web Digital experience platform enables marketers to build, manage and evolve multilingual, multibrand, and multi device Web properties.
CRM December 7, 2015 Sam Del Rowe	NetSuite Announces New Tools for OneWorld The new features aim to improve businesses' management and experience abroad.
CRM December 7, 2015	Coveo Reveal Now Available in Coveo for Salesforce -- Community Cloud Edition Coveo Reveal relevance service learns from community members to improve search results for everyone.
CRM December 4, 2015 Oren Smilansky	2015 Gilbane Conference Day Two: Companies Must Personalize Content for Global Markets Analysts and executives shared their approaches to global customer experience management, including shaping messages for -- and gathering insight on -- local markets.
CRM December 4, 2015	Veeva Systems Releases Medical CRM Veeva Medical CRM is designed to help improve key opinion leader engagement.
Fast Company Neal Ungerleider	Hello? Ticketmaster Shoots Itself In The Foot By Releasing All Adele Tickets At Once Ticketmaster's servers and back end collapsed today under the strain of demand for all of Adele's North American tour dates, which went on sale simultaneously, leaving many fans unable to buy tickets.
CRM December 4, 2015	Leadspace Releases Open API Engagio selects Leadspace API to enable all-in-one account-based marketing.
CRM December 4, 2015 Leonard Klie	Harte Hanks Launches Data Refinery Platform Harte Hanks's marketing data integration platform provides specific customer data profiles.
CRM December 4, 2015 Gregory Pal	Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales.
CRM December 3, 2015	InsideView for Sales Integrates with SAP hybris Commerce InsideView will sell SAP hybris Commerce as part of its InsideView for Sales sales intelligence platform.
CRM December 2, 2015 Sam Del Rowe	PipelineDeals Introduces Connect Integration for Email The new interface allows users to access PipelineDeals sales and account management platform directly from their inboxes.
CRM December 2, 2015	Qlik and Veeva Systems Partner Qlik's visual analytics platform enables Veeva CRM Mobile users to transform data into actionable information.
CRM December 1, 2015 Oren Smilansky	B2B Companies Are Struggling With CX, and It's Eating at Their Bottom Lines An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.
Fast Company Sean Captain	These Are The Mobile Sites Leaking Credit Card Data For Up To 500,000 People A Day Security company Wandera just found at least 16 companies, with a combined 500,000 daily users, who are not always encrypting data -- specifically not on their mobile websites and, in some cases, their apps.
CRM November 27, 2015	ResponseTek Introduces Listening Lab ResponseTek's Listening Lab self-serve product empowers users to create and deploy ad hoc surveys.
CRM December 1, 2015 Jeff Coleman	4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up.
CRM November 27, 2015	Lexalytics Now Supports Polish Text Analytics The addition of Polish brings the number of languages supported to 21.
Commercial Investment Real Estate Nov/Dec 2015 Mary Stark-Hood	Digital Assets Digital assets are often archived and need to be taken into consideration for estate planning or business succession planning.
Commercial Investment Real Estate Nov/Dec 2015 Carol Campbell	STDB Tips The best proponents for STDB are the CCIM members who use the mapping and demographics program regularly in their daily business. Commercial Investment Real Estate asked CCIMs to share favorite tips.
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