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CRM September 1, 2007 Denis Pombriant |
Back to the Drawing Board The real problem with contact centers runs deeper than you might think.  |
CRM September 2007 Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.  |
IEEE Spectrum September 2007 Steven Cherry |
Bet on It! Can a stock market of ideas help companies predict the future?  |
Investment Advisor September 2007 Kathleen M. McBride |
Life After Ellyn McColgan Her sudden departure from Fidelity is a loss for advisors. McColgan's departure comes on the heels of Debby McWhinney's abrupt resignation from Charles Schwab earlier this year.  |
Investment Advisor September 2007 Melanie Waddell |
Simplifying Financial Reporting An SEC committee takes the first stab at a huge task under SOX.  |
The Motley Fool August 31, 2007 Rich Duprey |
Getting Fat on the Government Dole For decades, financial incentive packages have been a common way for states to woo business. The benefits for the business are easy to see. Whether it's a good deal for taxpayers, though, is another matter.  |
The Motley Fool August 31, 2007 Alyce Lomax |
Sony Disconnects Sony decides to disconnect its Connect digital music service; customers were trapped using only Sony hardware and software to listen to their music, which doomed the program. The company now says it will support other, more open formats, such as MP3.  |
The Motley Fool August 31, 2007 Toby Shute |
The Delisting Debacle Many global firms are leaving the NYSE; trading volume of these issues is very light relative to activity back on home exchanges, so the companies figure the cost of Sarbanes-Oxley compliance outweighs the benefit of the U.S. listing.  |
The Motley Fool August 31, 2007 Rick Aristotle Munarriz |
A Kickstart Is What Yahoo! Needs Yahoo! is testing out the potential for a new campus-driven social networking site. Kickstart is intended to be a place where young white-collar professionals mingle as they smoke out potential job opportunities.  |
Global Services August 30, 2007 Juhi Bhambal |
Companies Future: Only 20% Optimistic Business leaders are losing faith not only in the revival of the U.S. economy but also in their company's future growth.  |
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