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BusinessWeek
March 5, 2007
Jena McGregor |
Customer Service Champs A first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.   |
BusinessWeek
March 5, 2007
Peter Burrows |
A Smaller Options Scandal? The campaign to lock up accused backdaters is moving slowly. Here's how a key case is playing out. |
BusinessWeek
March 5, 2007
Geri Smith |
Slim's Big Giveaway As the Mexico's government steps up its scrutiny, a billionaire is stepping up his philanthropy. |
BusinessWeek
March 5, 2007
Jena McGregor |
USAA: Soldiering On In Insurance USAA uses a comprehensive approach to training its employees to empathize with its customers' unique needs. |
BusinessWeek
March 5, 2007
Jena McGregor |
An Extraordinary Stumble At JetBlue JetBlue's service recovery has all the makings of a Tylenol-caliber case study. |
BusinessWeek
March 5, 2007
Dean Foust |
How Technology Delivers For UPS UPSs innovation is an example of how technology can help companies capture institutional knowledge about their customers. |
BusinessWeek
March 5, 2007
David Welch |
Cadillac: Looser Rules, Happier Clients Cadillac resolved a classic frustration for many customers. |
BusinessWeek
March 5, 2007 |
What It Takes To Be A Winner How the winners of Customer Service Champs were determined. |
BusinessWeek
March 5, 2007
Jane Sasseen |
When Shareholders Pay The CEO's Tax Bill A backlash is building against payouts to cover taxes on huge severance packages. |
BusinessWeek
March 5, 2007 |
Carlos Slim On Monopoly, Pemex, And Kids Billionaire Carlos Slim Helu discusses monopoly, Mexican state oil company Pemex and his sons' role in his businesses. |
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