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IndustryWeek January 1, 2007 John R. Brandt |
Brandt On Leadership -- Missing The (Power) Point When bullet points fly, attention spans die.  |
Job Journal December 31, 2006 Michael Kinsman |
Career Pros: HR Struggles for Respect For major corporate decisions, human resources is often MIA.  |
CIO January 1, 2007 Allan Holmes |
For Better Collaboration, Try Fantasy Want to learn the latest management theory on collaboration? Then log on to an Internet fantasy role-playing game and create your own 3-D avatar.  |
IEEE Spectrum January 2007 Philip E. Ross |
What's the Latin For "Delusional"? Google has nothing to fear from Quaero, the Franco-German search engine. Fighting Google is not a tech problem, it's a marketing problem.  |
CRM January 1, 2007 John Bostick |
The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice.  |
CRM January 1, 2007 Jeff Pedowitz |
Great Marketing Plans A great marketing plan, along with a demand generation solution to executive, automate, and measure much of the ensuing marketing campaign, will direct well-thought-out messages to the right people -- and you'll be able to prove it.  |
CRM January 1, 2007 Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.  |
CRM January 1, 2007 Lior Arussy |
Shall We Dance? Every organization has its share of responsibilities, but making sure to work with the right customers is a priority. A company that allows vague, undefined customer roles and responsibilities easily experience misunderstandings and abuse.  |
CRM January 1, 2007 Marshall Lager |
The Devilish Drift Good businesses lose the power of their reputations as soon as they begin to drift from delighting customers to taking advantage of them -- selling the corporate soul.  |
CRM January 1, 2007 Phillip Britt |
Analyzing Business Turnaround The first step in embracing analytics is to have a CEO who sees analytics as a corporate differentiator.  |
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