Strategy & Management

Magazine articles on business strategy, management and leadership.

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CRM January 2007 Jessica Sebor	From Crayons to Calculators The transition marketers have had to make -- from creative souls to metrics mavens -- has occurred quickly over a relatively short period of time. Here, a brief on recent developments and some tips for remaining competitive.
CRM January 2007 Coreen Bailor	Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model.
CRM January 2007 Coreen Bailor	Making the Grade Most organizations still receive poor grades when it comes to providing comprehensive -- even adequate -- training for service and support professionals. But e-learning deployments earn straight A's when used in conjunction with formal classroom training.
CRM January 2007 Jim Dickie	Nobody Can Stop the Shopping The CRM watchwords in the new year may well be shop till you drop. Many companies will continue to purchase additional technology throughout 2007, despite previous large-ticket expenditures.
The Motley Fool December 29, 2006 Rich Duprey	Goodyear Strikes a Bargain It appears that the contract negotiations between tire maker Goodyear and its striking unions worked out the way these things should: Both sides gave in a little.
The Motley Fool December 29, 2006 Rich Duprey	Penney Follows Lemmings Over the Cliff The midrange retailer got a dose of reality when it fired its COO after just six months on the job, because it realized that as an outsider to the retail industry, she apparently didn't have what it took to make a retailing giant run like clockwork.
BusinessWeek January 8, 2007 Michael Orey	How Business Trounced The Trial Lawyers By focusing on litigation reform at the state level, business has won key battles. Suddenly, it's a tough time to be a plantiffs' attorney.
BusinessWeek January 8, 2007	Now Go Out And Lead! In his new book, What Got You Here Won't Get You There, executive coach Marshall Goldsmith writes about being a better leader. Here are two tips for starters.
BusinessWeek January 8, 2007	Barney Frank's "Grand Bargain" A power in the new Congress is ready to cut an enticing deal with business.
BusinessWeek January 8, 2007	More from Marshall Goldsmith's New Book Additional wisdom from "What Got You Here Won't Get You There." Here are the first two chapters.
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